Ethernet does not work

Hi i have a toshiba equium PSL49E, L40, and I have just done a complete reinstall of XP and installed the drivers for it from the toshiba website and when ever i boot up i firstly get this error, "Generic Host Process for Win32 services has encountered a problem and needs to shutdown" as well as not being able to connect to the internet through the ethernet port.  I have checked the device manager and there are no errors or problems with any of the drivers so cannot tell what is wrong with it and why it wont connect to the internet through the ethernet port
DATA99Asked:
Who is Participating?
 
Bill BachPresidentCommented:
What about a link light on the NIC, or on the switch/hub into which it is connected?

We need to know if the physical hardware is working correctly, first.  A system overheat or even jiggling of the cable can cause connectivity problems in the NIC port.  

Another idea -- look at the port carefully (use a magnifying glass if you have to) and see if all of the wires are straight, clean, and at the same "springy" angle.  I've seen problems where a NIC port gets its wires crossed, and you can sometimes untangle them with a wooden or plastic toothpick.  (Don't use a metallic object if the system is on or if the NIC supports WakeOnLAN.)
0
 
Bill BachPresidentCommented:
Go into the Event Viewer and look in the various logs for any errors -- perhaps you can find out WHICH service is not starting up correctly.  

Or, obtain a USB-based NIC and try that. If the problem is with the onboard NIC (which could have a hardware failure, of course), then you should be able to install the USB NIC drivers and get on-line with no issues.  

If it is in the core OS itself, then you may still have problems, so perhaps a second reinstall may be needed.  Pay careful attention to the installation order of the drivers.  Almost always, you MUST start with the chipset and motherboard drivers FIRST.  Check with Toshiba specifically on your hardware to see if there is a recommended reinstall procedure.
0
 
dams06Commented:
Is your system uptodate ?

Do you try to restart "DNS Client" service ?
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
DATA99Author Commented:
Yeh my system is uptodate, and no i haven't treid to restart DNS Client service i will give that a go
0
 
DATA99Author Commented:
have tried to restart dns client and still no internet through ethernet
0
 
DATA99Author Commented:
event viewer seems fine have applied the microsoft hotfix to fix the win32 services issue justg concentrating on getting internet through ethernet, do you think a second reinstall is worth doing and installing gthe drivers in proper order?
0
 
BGilhooleyCommented:
Have you reinstalled the network card drivers? Easiest place to start instead of a reinstall just in case its that.  After that as Bill said I'd be looking at tring an alternative like the USB NIC or a PCMCIA card if theres one spare you can try
0
 
DATA99Author Commented:
Yeh i have reinstalled the network driver and still the same thing, i infortunatly dont have a spare USB NIC or PCMCIA card available to try, anything else i could do?
0
 
BGilhooleyCommented:
What is the status of the ethernet with the cable plugged in? Is it a DHCP address it is meant to be getting? Under the status tab is there any packet activity? Suppose i am just asking how you know for sure it is a hardware or drivers issue with the laptop. Your router, switch network in general is ok?
0
 
dams06Commented:
Go into the device manager
Remove the NIC device
reboot
0
 
DATA99Author Commented:
Yeh when i plugged the ethernet cable in there is no activity at all, no packets or anything being sent or received.  My routher etc are all fine and working ok have tried on another laptop, have also tried to the removal of the device and rebooting and stil get the same thing
0
 
DATA99Author Commented:
i do get a faulting application of svchost.exe in eventvwr
0
 
dams06Commented:
Did you try a complete virus scan ?

Is there any nic diagnosics in your BIOS ?
0
 
DATA99Author Commented:
yeh virus scan is clean havn't been able to get on the net in order to get a virus, as was a clean reinstall, nothing in the BIOS for NIC diagnostics
0
 
BGilhooleyCommented:
There were no issues with the NIC prior to the reinstall?
0
 
DATA99Author Commented:
no it was fine
0
 
DATA99Author Commented:
Yeh i have looked at the port and the wires seems to be crossed at one end, will fixing these resolve the problem?
0
 
Bill BachPresidentCommented:
Probably, if it didn't short something out.  Again, carefully use a plastic or wooden item, like a toothpick, to separate the wires.

If you can't get them free, then the NIC will need to be replaced.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.