roaming profile issue...maybe?

Posted on 2009-04-27
Last Modified: 2012-05-06
Okay, someone has to help me, because this makes no sense to me.  I set up a new computer for one of my users.  We are using Vista Business 64-bit.  A little background on this user: her name username used to be janed (firstl), but then she got married so now it's janef.  I was not here when that switch happened as I've only been here 2 months.  So when she signed on to her new computer, everything seemed to transfer.  But then she tried to open Outlook 2007.  Outlook immediately gave the message "Your offline folder file cannot be configured.  C:\users\janed\appdata\local\microsoft\outlook\outlook.ost."  Janed was her old username.  Again, I did not make the switch from janed to janef as I was not here at that time.  But I checked in Active Directory and Exchange, and I had no clue where it is telling her profile to point to "users\janed\..."  Outlook won't even open for me to check the settings in it.  Well, then I looked at her old computer to see what her new user directory (janef) was doing.  There was no janef user folder, only the janed user folder.  I didn't understand that either because she had been logging in as janef (her new name), not janed (her old name).  Can anyone help me make sense of any of this?
Question by:silver1386
    LVL 14

    Expert Comment

    Is there an entry under the user's roaming profile tab in Active Directory?  Your question sort of reads as if not, though it isn't entirely clear.

    Author Comment

    Yeah, I'm sorry if it's unclear.  I'm still trying to learn the ropes around here.  Under her Properties in AD, in the Profile tab, in the Profile Path box it is pointing to her new "janef" profile.  I assumed that this is how it should be.  But again, I am coming into to an organization where all of this was setup before I got here.

    Accepted Solution

    To fix the issue, I created a new "profile" in the mail settings which is in the Control Panel - 32-bit stuff.  Once I created the new profile, pointed it to the right place, and made it the default; I could open Outlook, and everything worked fine.

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