Does anyone have a Superloader 3 LTO-4 autoloader that inserts and ejects tapes?
I have a brand new, right-out-of-the box Quantum Superloader 3 with a single LTO-4 drive and 16 slots. It has a SAS connection (not SCSI) to a Win Server 2003 running Backup Exec 12.5.
Prior to purchase I checked Symantec's Hardware Compatibilty List to verify that this Quantum autoloader was supported. I even phoned in a support call to verify, and they said yes, yes, as long as it is a SAS connection not a SCSI.
Problem: I cannot eject (export) or insert (import) tapes into the autoloader using Backup Exec. The software will kick off the job with no errors, and think it was completed, but nothing happens. No action at all. And then the tape continues to appear in the same slot in BE as if nothing happened. Nothing in the event logs.
BE reads all the slots fine, can backup data, inventory, everything. Just can't move tapes into or out of the autoloader.
The autoloader itself is working, I can move tapes around between slots and in and out of the autoloader using the buttons and LCD screen on the face of the unit, as well as via the web interface.
I spent all day on a call to Symantec, with Quantum on the line as well. The two of them were just arguing back and forth tossing blame.
Symantec finally referred me to this Document ID: 261505:
"A Tape Library shows no activity when an Import or Export command is run in Backup Exec for Windows Servers"
Which is not relevant, since it refers only to SCSI controlled devices, not the SAS interface I have.
Does anyone have a Superloader 3 LTO-4 that inserts and ejects tapes??