Active directory>user properties> delivery options> forwarding is not working. This has worked for years until last week. I cant find anything about this anywhere, can anyone help?

Posted on 2009-04-27
Last Modified: 2012-05-06
This has worked for years until last week. I cant find anything about this anywhere, can anyone help?
I have a website that that generates web request, then sends that email to a users email (this works)
however i cannot get the users email to resume forwarding the emails to a distribution group as it has done for years without issue
I have tried to forward to other addresses with no luck (it will just not forward) nor will any other users profile
Question by:sagepack

    Expert Comment

    I understand your issue is with email forwarding.  However, I am curious why you don't just create a distribution group for web requests and just have the web app send the mail to that group.  This seems like a better solution than having it sent to a user email and then having all of that mail sent to a distribution group.

    If you didn't want to create another distribution group you could even add the email address to the current distribution group.

    Author Comment

    the way i described is the way it was set up before i got here, i figure if its not broke dont fix it.
    but i have tried the way you suggested and it still does not forward

    Expert Comment

    I agree with your don't fix it comment.

    So, if you send mail to the distribution list it goes out to the members of that group.  But mail sent from the web app to the distribution group doesn't?

    Can you confirm that mail is indeed coming from your web app to the distribution group?  Is it possible it's not getting to that point?

    Author Comment

    I can mail to the distribution groups and security groups
    The web app does send mail to the specified address

    however the user email will not forward, nor will any users email forward automatically
    and no, it will not send to the distribution group or  when the email address is is changed in the app

    Author Comment

    im sorry,
    i failed to mention that I can however send an email to any distribution group or security group
    the app cannot and the emails will not automatically forward
    I am having to manually send the emails out

    Expert Comment

    What version of Windows Server & Exchange are you using?

    One thing you could try that my reveal what is happening would be to go into Message Tracking and see what is happening.  Sometimes this will tell you where the transfer stops and may reveal what is going on with your system.

    I setup a forward and sent an email to that recipient and I can see the transactions from the mail arriving in the advanced queue all the way to the message going back out to the SMTP server of the final recipient.

    It can be found in the Exchange System Manager under the tools folder.

    Let me know.  It sound more like an issue with exchange active directory.  I hope this is helpful.

    Accepted Solution

    For some reason the spam filter was not blocking the web apps email but was still not letting it through.
    I white listed the the web app checking SMTP TO:  in GFI, now everything works as it did before

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