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HP 4100mfp with 13.32 paper jam error that will not clear

Posted on 2009-04-27
Medium Priority
Last Modified: 2013-12-15
HP 4100mfp with 13.32 paper jam error that will not clear. We have called the service guy every 2 weeks when this happens, in 10 mins he fixes it. He says there is a bunch of sensors on the printer that need to be cleaned, seems 90 bucks per call, for 15 Min. job is too much. Can somebody please explain where the sensors are that i need to clean or better yet have a pic. This Printer has a single drawer. and no bypass tray.  TIA Bill
Question by:wallis34
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Expert Comment

ID: 24243338
The error messge is non specific to the location of the stuck sensor. You need to check all sensors starting with the sensor underneath the tray 1 cleanout door (paper feed assy). Accessible from under the toner cartridge then open cleanout door from front right side of tray 1. Instructions underneath top cover or in users guide. If the printer gives the 13.32 error when power removed from wall to printer and power cycled ,one of the paper sensors is stuck / or paper lodged in printer. If you get the error cleared try using the tray 1 bypass for the short term to see if the problem is potentially in the lower half of the printer pickup assy,using tray 1 will eliminate the lower half of the unit as suspect. also check under the registration assy cleanout. (green lever on right side under toner cartridge). Most likely the paper feed assy that moves paper from tray 2 to the top of the printer is need of replacement.

Author Comment

ID: 24244031
Thank you for your response, but i have spent at least 1 hour looking, and taking everything including the diffuser out and there is no paper or little pieces stuck in the machine. What i think i need to know is what the sensors look like. Are the sensors that you mention "one of the paper sensors is stuck / or paper lodged in printer" are the sensors little spring loaded finger like things, that get depresses when paper is fed thru the printer? Or are the sensors optical things or what? Cause I have looked and felt in all the areas i think the paper goes and can't find anything. Only thing i see that maybe a stuck sensor (finger) is under the toner cartridge, then under the metal plate that you can pick up with the green handle on the right side, there are 2 fingers, 1 smaller on the left side which seesm OK, then 1 right about in the center, that seems staionary down in the recess. I tried pulling it out and it seems like it is not made to come out, so i don't think this is the issue. Can someone take a picture or have a maual or guide that shows where these sensors are and what the sensors look like?

Accepted Solution

schmedroe earned 1500 total points
ID: 24244291
Were you able to see inside the built in cleanout assy that above the manual feed tray 1? This is somehwhat hidden until you know where to look. There is a bar that you remove above the tray 1 pickup roller,there is a green figure on it explaining to pull toward you. After removeal there are two ribs on the right side of the cleanout that rocks forward so you can see down inside the front of the printer. This is where the paper feed assy is and most likely where the jam is .  Take another look i will see if i can find a diagram.

Author Comment

ID: 24245433
I will take another look, thanks for your help!

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