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  • Status: Solved
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Setting up a dial plan for outside line access

Hello Experts

I am new to VOIP and have been tasked with setting up our new IP phone system. Is there anyone who can tell me how to setup outside line access by pressing 9?
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JBacha
Asked:
JBacha
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1 Solution
 
harbor235Commented:


You need to configure a prefix digit for an outside line if it's not already.

Select Route Plan > Route Pattern / Hunt Pilot.

for 9 the filed should be      9.@, what version of Call mamanger are you using?

harbor235 ;}
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JBachaAuthor Commented:
Thank you for the responce, Would you know how to do this via the CLI, I am having am issue getting the SDM to load
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harbor235Commented:


Are you sing call manager or call manager express?

harbor235 ;}
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JBachaAuthor Commented:
Call manager express
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harbor235Commented:


You need to setup dial peers and perfrom matches on specific outside numbers, for instance, outside long distance;

dial-peer voice 9 pots
 corlist outgoing callld
 destination-pattern 91..........
 port 1/0
 prefix 1

It's going depend on the call

here is a good link

http://www.cisco.com/en/US/netsol/ns340/ns394/ns165/ns391/networking_solutions_design_guidance09186a00801f8e30.html

harbor235 ;}
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JBachaAuthor Commented:
Now when I hit 9 I get an outside line but I also get a recording that says the call cannot be completed as dialed.
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harbor235Commented:


I assume you have all the necessary service setup with your PSTN provider? Has everything be activated?

did you just dial 9 or did you dial 91xxx.xxxx? What did you enter into the config?

What kind of external line do you have? PRI, FXO port? What did you enter into the config?

harbor235 ;}
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JBachaAuthor Commented:
It is a PRI, we have calls coming in alright, but when try and dial out is when we get the recording. Here is some of the config

dial-peer voice 2 pots
 incoming called-number .
 direct-inward-dial
 port 0/2/0:23
 forward-digits all
!
dial-peer voice 3 pots
 destination-pattern 91[2-9]..[2-9]......
 port 0/2/0:23
 forward-digits 12
!
dial-peer voice 9 pots
 destination-pattern 9..........
 port 0/2/0:23
 forward-digits 11
!
!
!
!
telephony-service
  em logout 0:0 0:0 0:0
 max-ephones 2
 max-dn 2
 ip source-address 172.16.5.1 port 2000
 cnf-file location flash:
 load 7965 SCCP45.8-3-3S.loads
 time-zone 12
 dialplan-pattern 1 7032343... extension-length 4
 dialplan-pattern 2 7032349... extension-length 4
 mwi relay
 max-conferences 8 gain -6
 moh music-on-hold.au
 multicast moh 239.1.1.1 port 2000
 web admin system name admin password W0rdup!@
 dn-webedit
 time-webedit
 transfer-system full-consult
 secondary-dialtone 9
 create cnf-files version-stamp 7960 Apr 24 2009 18:07:15
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JBachaAuthor Commented:
Well it took some work but I got it working, Your suggestions definatly pointed me in the right direction thank you.
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harbor235Commented:

What was the problem?

harbor235 ;}
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JBachaAuthor Commented:
In addition to what you were telling me I also needed to setup the proper translation rules and profiles to dial out properly
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