Network Printer settings reset on Vista Clients

Posted on 2009-04-27
Last Modified: 2012-05-06

I am having trouble finding a solution to my problem, and hope I can find help here.

We are on a Server 2008 domain, all with Vista clients.  Everything is patched up and everything runs smooth.

Our print server is a 2003 Server.  The printers are deployed using Group Policy and that works fine.  All users have the list of printers that they need.

Sometimes, when a user uses a 'special' printer, the settings are not there.  For example, I have a printer named "Letterhead" that prints to tray 3 of a particular printer.  Sometimes it works, sometimes it does not.  In addition, the full set of accessories for the particulat printer will not be there (ie 2 Trays are listed when the printer has 4 trays, a finisher is not displayed when the printer has a finisher, etc.).  However, the settings and prints do always work from the print server.

I have checked the printing defaults and printing preferences on the print server and that is always correct.  It is only on the client machine that those settings are hit and miss.  I can't figure out what is causing the printer settings not to pass to the client machine.

The printers that cause problems are the Ricoh Aficio 4500 and the Ricoh Aficio 5000.  I have switched up drivers to no avail.

Please let me know what I can do here.  As you can understand, I am getting tired of users asking me how to print to letterhead.  

Thank you,

Question by:Kyle Greenup
    LVL 12

    Accepted Solution

    I had the same issue, solved it by directly printing IP to the Aficio 5000 from each workstation.

    Running it thru the server had issues. I believed it to be an issue with the 2003 driver for the printer, because there was NO issue with the driver on the workstation performing the task correctly.

    Author Comment

    by:Kyle Greenup
    I hoped that was not the case....  Oh well.

    Thank you for your response!

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