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Can't run CMD or Outlook

Posted on 2009-04-27
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Last Modified: 2012-05-06
This is a windows xp pro sp3 machine .. Outlook will not connect to exchange server.  Works fine using OWA. The only way I can get a dos prompt is by right clicking on cmd.exe and running as local machine admin.  Even when logged in as local machine admin cmd will not run. ran hijackthis and it came out clean.  Running trend micro on machine and also ran scan.  Other programs are performing fine.
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Question by:zorkkum
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10 Comments
 
LVL 8

Expert Comment

by:Bradley Haynes
ID: 24243827
May be a virus or malware. Install and run MalwareBytes.
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
 You may need to rename the installation file. Some malware progs will prevent certain anti-viral apps to inst.
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Author Comment

by:zorkkum
ID: 24243977
Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

4/27/2009 1:44:03 PM
mbam-log-2009-04-27 (13-44-03).txt

Scan type: Quick Scan
Objects scanned: 112161
Time elapsed: 8 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
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LVL 8

Expert Comment

by:Bradley Haynes
ID: 24244120
First I would remove the PC from the domain and re add it back to see if that resolves the problem making the handshake with the Exchange server.
If that does not work I would look at doing a repair of MS Office there may be corrupt files in the Outlook config.
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Author Comment

by:zorkkum
ID: 24244149
I have removed and reinstalled outlook with no luck, also setup user on different machine and outlook worked fine.  
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Expert Comment

by:Azyre
ID: 24244208
The fact that you need to use CMD as a local admin seems to say that you are not communicating effectively with your domain controllers for authentication.

This the communication errors sound like a Local Policy issue.  Did the computer account get deleted from AD on accident, or did the computer name recently change?  As b_haynes said, remove and then re-add the comp to the domain and see what happens.  Once you get into the command prompt as a local admin can you ping the exchange server without issue?what about your domain controllers?

Another thing to check would be any local firewalls to make sure that any LDAP ports aren't blocked on the PC.  I would just straight disable windows firewall for testing.
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Author Comment

by:zorkkum
ID: 24244434
Even when logged in as the local admin I still must right click on cmd.exe and use run as local admin in order for it to work.  I have checked the server and the machine account is fine.  Outlook account is handled 3rd party offsite, and as I stated earlier I have setup and used this account on a different machine with no problem.  The issue seems to be one of permissions I think just don't know where it's messed up.  I have used subinacl to reset permissions which didn't help either. can ping exchange server.  On a side note I have tried to connect to this machine remotely using logmein and it would not accept admin login credentials (local or network admin) either.
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Expert Comment

by:Bradley Haynes
ID: 24245373
Check the DNS settings on the Problem PC.
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LVL 3

Expert Comment

by:Azyre
ID: 24264339
I know it's been mentioned a few times but I don;t see anywhere that you say it's been tried, have you removed the machine from the domain and re-added it under a different name yet?  If the computer account has become corrupted in AD this will fix it.
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Expert Comment

by:Bradley Haynes
ID: 24265713
You can also start Outlook in safe mode and do a "Detect and Repair" or it may be Office diagnosis in the Help drop down list.
Starting Outlook in safe mode .  . . from the run text input box enter "outlook.exe /safe" without the quotes.
 
Here are some tips for Troublshooting Outlook: http://www.outlook-tips.net/archives/2004/20040719.htm
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Accepted Solution

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zorkkum earned 0 total points
ID: 24355620
Tried  to repair windows and it ended up looping .. checked hdd again and turned out bad enough to have to replace .. ended up doing fresh install.  how do i end this thread?
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