• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 217
  • Last Modified:

User did not get my reply email on Exchang 2007

I replied a message to a user but he did not get it but when I used the Trace utility on my Exchange 2007, I can see it was sent and delivered.  My user tried click on "Send and Receive" couple times or using OWA to check it, still no luck.

However; when I send him a regular email (not reply), he can get it.  He can get some of my reply, not all of them.

I am using Ex2K7 SP1.

I am attaching my snapshot of trace log from Ex2K7.
ex-snapshot.doc
0
KANEWONG
Asked:
KANEWONG
1 Solution
 
shahsejalCommented:
Is there any rule on the recipient's outlook to forward mails with specific subject to a differetn folder than Inbox? What does message tracking log say? Is that recipient having this issue for emails sent from other users as well?
0
 
KANEWONGAuthor Commented:
there is no sub-folder.  the tracking log mentioned, received and delivered.
0
 
MesthaCommented:
If message tracking says the message was delivered, then something has happened to it client side.

Rule
View
Junk email
User has deleted it and doesn't want to admit it.

Basically I believe message tracking more than I believe the user.
It will be (or will have been) there somewhere.

Simon.
0
 
peter_fieldCommented:
The other thing you can do is check the dumpster on the Inbox, as if a rule moved it, the message will be in the dumpster of the Inbox. In outlook with the Inbox folder select, select Tools -> Recover Deleted Items and see if the message is listed. If it is, most likely a rule moved it.

The other thing to check is make sure they don't have a filter set. View -> Current View -> Customize Current View, and make sure the filter is "Off"

If the message tracking logs indicate the message was delivered, it has been. It will be a client problem.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now