Why can't I scan over the network from Brother MFC-8840DN?
Posted on 2009-04-27
I have a Brother MFC-8840DN all-in-one connected to a small LAN. Several computers are setup to be recognized by the printer, i.e., they appear on the printer's list of "scan to" PCs. There are 2 ways to do network scanning with this setup. One is to select the software scan button on the computer, and the other is to press the scan button on the printer and tell it which PC to scan to. Basically this just tells the scanner what settings to use, i.e. color or B&W, file type, and where to save the resulting file. The problem is that since we recently switched to Small Business Server 2007, the computers that are running Windows XP cannot use the later method, while computers that are running Windows 2000 can. Both types of computer can scan using method one. When we used Windows 2000 Server all computers could use either method. I looks to me like there is some security setting that is causing the XP machines to reject the printer's request to connect to the PC. Everything looks nominal but when you press the "scan" button on the printer and the "connecting to PC" message appears, nothing happens until it just disappears after about a minute.
Any ideas what needs to be changed?