SBS 2008 POP3 Connector problems
I have a problem troubleshooting an unreliable POP3 connector in SBS 2008.
It is mostly working OK, but on one account emails are not being delivered to the users mailbox. Emails ARE being collected from their POP3 box on the internet (because they only remain there for a short while) - these emails are addressed to the users Primary email address by the way.. The Message Tracking system does not show these emails as being received by the user, but internal emails and emails from other POP3 boxes for the same user DO appear.
The POP3 connector (when forced to collect) says that there was a problem, and suggests looking in the Error logs, but I cannot find any messages related to this in the logs. Where do they go? In SBS 2003 they used to appear in the Application log with the source as POP3 connector.
ANy help troubleshooting would be appreciated. The user is currently collecting these emails ditect from Outlook at the moment. Regards Chris
It is mostly working OK, but on one account emails are not being delivered to the users mailbox. Emails ARE being collected from their POP3 box on the internet (because they only remain there for a short while) - these emails are addressed to the users Primary email address by the way.. The Message Tracking system does not show these emails as being received by the user, but internal emails and emails from other POP3 boxes for the same user DO appear.
The POP3 connector (when forced to collect) says that there was a problem, and suggests looking in the Error logs, but I cannot find any messages related to this in the logs. Where do they go? In SBS 2003 they used to appear in the Application log with the source as POP3 connector.
ANy help troubleshooting would be appreciated. The user is currently collecting these emails ditect from Outlook at the moment. Regards Chris
SOLUTION
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Try accessing the users mailbox from OWA and make sure it is alright.
If it is, try removing the POP3 connector for that user and re-creating it.
If it is, try removing the POP3 connector for that user and re-creating it.
ASKER
Yes I used OWA as an alternative to the Outlook client just to check that the emails were not present there either. They weren't.
I shall try what you suggest, thank you.
I shall try what you suggest, thank you.
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ASKER
I should add - that since my original post, I got complaints from other users that they were not receiving SOME emails, so this escalated the problem from just the one user mentioned.
Chris
Chris
so it sounds like you have got it nailed down to the culprit.
Perfect. Thanks for the answer!!
ASKER
Having looked at them, the errors were to do with another account, and have nothing to do with the account which is having a problem. The emails collected during the day, just seem to have disappeared. I am using Trend Micro Worry Free Advanced as an AV product. I will make further checks to see if that could have anything to do with it.
I am still puzzled as to why these emails are not picked up by the Message Tracker.