Outlook 2007 - It closes by itself when opening an email with attachment.

Posted on 2009-04-27
Last Modified: 2012-05-06
Every time i try to open most of the emails that come with an attachment outlook freezes and i am unable to open the emails.
I have tried the firstrun command, clean profile but nothing seems to be working.
Any ideas of what i can do to resolve the issue?
Question by:Spring1129
    LVL 97

    Expert Comment

    Hello Spring1129,

    The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files

    In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

    Outlook Temp Cleaner to find and clean OLK folder
    Batch file to clean OLK folder

    Hope this helps!

    Author Comment

    Hi War1,
    I have to say that Outlok does not crash all the time when opening emails, it happens with some emails, with or without attachment...just noticed that.  I tried the tools you sent me and did not work....any other option you may have?  Thanks..
    LVL 97

    Expert Comment

    I thought you had an attachment issue.  It sounds more like a data store issue. Your PST file where emails are store is likely corrupt.

    Run ScanPST on PST file.
    Outlook Recovery Toolbox

    In Windows XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  

    In Windows Vista, PST file is located in C:\Users\<username>\AppData\Local\Microsoft\Outlook

    It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    Author Comment

    I would try, but dont have any pst files...this is driving me crazy...Help!!!!
    LVL 47

    Accepted Solution

    Check that you have SP1 installed:

    Also check that the following Add Ins have been disabled:

    Outlook is crashing

    Disable add-ins. If you have Adobe Acrobat 6 installed, disable it's add-in first. SnagIt's addin will also crash Outlook. If Outlook crashes when you attempt to disable the addins, you'll need to edit the registry. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0.


    Author Comment

    Thank you very much apache09!!!!
    That worked and you saved my day!!!

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