The EFG20 sits on a network on which I am the administrator. However, my PC from which I was accessing this drive died last year. In the mean time I got a new PC connected to the network, but I forgot what USER NAME and which PASSWORD I was using. I tried to reset the EFG20 with the techniques recommended by Linksys but I always get the same result. The answer comes back that either the username or password is not valid, and only allows me three trials, after which I hve to restart my browser (Explorer) or the PC. I am running Vista Home 32 bit on my PC. Is there any way I can either reset the username and password to factory defaults, or find them by entering the drive through a different way?