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How can I access the files on my Linksys Gigadrive EFG20 for which I lost my password?

The EFG20 sits on a network on which I am the administrator.  However, my PC from which I was accessing this drive died last year.  In the mean time I got a new PC connected to the network, but I forgot what USER NAME and which PASSWORD I was using.  I tried to reset the EFG20 with the techniques recommended by Linksys but I always get the same result.  The answer comes back that either the username or password is not valid, and only allows me three trials, after which I hve to restart my browser (Explorer) or the PC.  I am running Vista Home 32 bit on my PC.  Is there any way I can either reset the username and password to factory defaults, or find them by entering the drive through a different way?
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uncaptare
Asked:
uncaptare
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1 Solution
 
uncaptareAuthor Commented:
Same here!
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Bill BachPresidentCommented:
The manual is here:
    http://downloads.linksysbycisco.com/downloads/efg20_ug,0.pdf

I would recommend trying to connect to the web interface (via the browser) as the first option.  If this fails, then perhaps the drive is no longer set up correctly, and you'll need the install CDROM with its config utility on it to get the IP address reset first.  The default username is "admin" with no password, so try that, first.  If you can get in as Admin, you can reset all of the rights on the drive.

From page 4:

Reset Button
If the Instant GigaDrives IP Address or password
is lost, press and release this button. The
GigaDrive will beep once to indicate that a new
IP Address (192.168.0.2, with a Network Mask
of 255.255.255.0) has
been provided. This
function will also
clear the GigaDrives
passwords and rights.

Note: The Reset
Button should only be
used as a last resort.
Pressing this button
will reset the administrator
password.
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uncaptareAuthor Commented:
If pressing the Reset button clears the Administrator password, how can the drive be accessed (username and password)?
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Bill BachPresidentCommented:
Either use the setup tool to reconfigure the box the way you need it again,
Or connect to the built-in web server using the default user and pass as mentioned above.
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uncaptareAuthor Commented:
After Reset, when accessed via Explorer, the EFG20 displays "The server 192.168.0.2 at Instant GigaDrive requires a username and password.  Warning: This server is requesting that your username and password be sent in an insecure manner (basic authentication without a secure connection)", which I am not sure how to do.  I use a Netgear Router which requires authentication, but the drive was connected to this Router before, and the network interface is registered in the Router.  So what do I do wrong?
 Trying the username "admin" without any password, or with the password "admin" closes the browser with the message "This browser window is no longer required, and may be closed".  In other words resseting the drive did not make any difference and I am back to square 1.
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Bill BachPresidentCommented:
Don't use Explorer.  Instead use *Internet Explorer* (the web browser), or FireFox or whatever web browser you have running.  According to the manuals, it should work with IE4 or later, so this is reall an old product, and incompatibilities with newer bnrowsers might be possible, too.  If you have problems with IE, try Firefox instead.

Just put this URL into the browser:  http://192.168.0.2.  Enter "admin" for the username, and leave the password field blank.  You should then see the Administrative menu where you can reconfigure the drive.

If this all STILL doesn't get you in, then the docs on the 'Net may be different than the version of the drive that you have.  You may need to find your original manual to find the default admin password, or you'll have to contact Linksys directly for support.  
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uncaptareAuthor Commented:
Thank you.  Actually I was using the Internet Explorer not Explorer (sorry for the ommission) to access the interface, with http://192.168.0.2.  I did everything like you said and by the original book which I have. Linksys does not offer support anymore for EFG20, only for 80, 120, etc, so the technician couldnot help.  However, I found on Expert Exchange an explanation by lottyplace (in conversation with Joseph Moore), which appears to do the trick, but requires to install (and learn) Linux.  Please see:
http://www.experts-exchange.com/Security/Operating_Systems_Security/Windows/Q_20836084.html
I was hoping that a simple DOS command or similar would let me get in, but no luck.
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Bill BachPresidentCommented:
Whew - that's a longshot. It was never posted how it went, either.
Do you need the data? If not, I'd say just reformat the drive and see if that helps.
If you do, then itd likely mean that the linux option may be your only out.
If you're not a Linux person, then I would recommend having someone else do this for you.
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uncaptareAuthor Commented:
You are right, there was no outcome posted.  Yes, I have stored hundreds of family pictures I don't want to loose.  I am not a Linux person, but I have enough intuition and drive to get into this, before going to pay some specialized companies to retrieve the data. Thank you for attempting to help.
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Bill BachPresidentCommented:
Please note that the solution in the other post may not work by itself -- I'm not sure if you can run Linux in a VM and access a physical drive.  

I would recommend building a small Linux "physical" system -- any old hardware will probably work -- and then physically attach the HD to it and try to mount it.  There are several free Linux distros, for which you just need to download the code and install it.

Please keep this issue open and post your results when completed -- someone else in the future will likely need this, too!
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uncaptareAuthor Commented:
Will do.  Hope it will not be closed automatically before I finish work.
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uncaptareAuthor Commented:
Problem fixed.  Disconnected EFG20 from the network and connected via RJ45 directly to an offline computer running XP. Setup the TCP-IP and the Workgroup for this PC the same with the EFG20 (known from the previous attempt when it was found by the Internet Explorer, but not accessible), with no authentication, and ta-daaa!  The drive revealed itself without the need for Username or Password.
Also interesting: the original Instant Gigadrive Setup and Utility CD is bootable, and ready to install LINUX!!! Be careful, since it first prompts to reformat the existing hard disk in order to install LINUX.  So much for Linksys live support...
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