Backup Exec Alerts--Unable to read barcode

I have Backup Exec. 11d and I am receiving this error: The library was unable to read the barcode on a cartridge. How do I disable this alert or disable bar code reader?
I have checked to make certain that the bar code rules are turned off.  I have tried to run a catalog, scan, relabeled the tapes and I can not get this bar code reader to stop creating error messages. Any help would be appreciated.
lreethsAsked:
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rindiCommented:
I'd get the tape library serviced. There could be dust or debris blocking the reader, or the reader itself has a hardware issue.
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lreethsAuthor Commented:
I will try this and post my findings.  Thanks.
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lreethsAuthor Commented:
Thank you.
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