Sharepoint Site(s) Crash when clicking on a file (work, excel, powerpoint, acrobat reader)

Posted on 2009-04-27
Last Modified: 2013-12-21
Can someone help with the following error>

The instruction at "0x30cc4156" reference memory at "0x04a30006". The memory could not be "read". Click on OK to terminate the program.

I get this error when clicking on a file on a sharepoint (2007) site. The system was re-imaged a few weeks back. We had the same problem before, but the re-image fixed the problem iniitally but now the problem has comeback.  The laptop had IE 7 and we went back to IE 6 but the problem continues to happen.

Any one got any clues to why this problem happens?

Question by:lamparas
    LVL 1

    Accepted Solution

    Which version of Office is installed on the machine?

    Try this:
    Internet Explorer crashes (stops responding) when you try to open an Office document in a SharePoint document library

    LVL 21

    Expert Comment

    Exactly what I was going to recommend.  I have Office 2003 & 2007 installed on my PC and had the same problem.  The Hotfix worked perfectly.

    Author Comment

    Thanks for the Info, i will give the soluton above a try.  I was going to say the system doesn't have Office 2007 but I just remembered that the system has Project Standard 2007. I will keep you guys posted if the aboved solution works.

    LVL 21

    Expert Comment

    You could also try running Help, Detect and Repair from within any Office application to restore the file associations.

    Author Closing Comment

    Thank for the solution. Sorry for the delay on the response.

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