HP 5180 - Ink System failure

Posted on 2009-04-27
Last Modified: 2013-12-15
I keep getting a popup on the computer screen that reads "Ink System Failure".  I could not find anything specific to this printer model.  How can I fix this?  
Question by:sambec22
    1 Comment
    LVL 91

    Accepted Solution

    Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
    Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
    Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
    HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca

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