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HP 5180 - Ink System failure

Posted on 2009-04-27
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Last Modified: 2013-12-15
I keep getting a popup on the computer screen that reads "Ink System Failure".  I could not find anything specific to this printer model.  How can I fix this?  
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Question by:sambec22
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nobus earned 2000 total points
ID: 24249805
Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca


from :  http://www.fixya.com/support/t222625-ink_system_failure
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