System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors
Hi EE,
I don't know the procedure when a "solved" issue seems to reoccur, so I am starting a new question. The old ref of very similar issue is: https://www.experts-exchange.com/questions/24214301/Running-Naturally-Speaking-Often-causes-Dr-Watson-errors.html
During the last few times while running DNS, I got the error indicating Explorer is shutting down, followed by the Dr. Watson error. Then my system usually freezes. I am running Windows XP, SP2.
I attached several Event Viewer shots and one text file with the content of the Microsoft explanation. On every event, the MS explanation either did not apply, make sense, or I couldn't identify the connection.
DNS had been working fine for over one month before this and the suspected program from the last time this happened has not been reinstalled since it was removed as a result of EE suggestions the last time.
This problem has only occurred during the running of DNS. I have also rebooted several times and run malware detection s/w without incident.
Please advise, since I really need to use DNS heavily now and it's essentially non-functional.
Event-ID1000.gif
event-id-7026.gif
event-id7000.gif
Microsoft-explanation.txt
I don't know the procedure when a "solved" issue seems to reoccur, so I am starting a new question. The old ref of very similar issue is: https://www.experts-exchange.com/questions/24214301/Running-Naturally-Speaking-Often-causes-Dr-Watson-errors.html
During the last few times while running DNS, I got the error indicating Explorer is shutting down, followed by the Dr. Watson error. Then my system usually freezes. I am running Windows XP, SP2.
I attached several Event Viewer shots and one text file with the content of the Microsoft explanation. On every event, the MS explanation either did not apply, make sense, or I couldn't identify the connection.
DNS had been working fine for over one month before this and the suspected program from the last time this happened has not been reinstalled since it was removed as a result of EE suggestions the last time.
This problem has only occurred during the running of DNS. I have also rebooted several times and run malware detection s/w without incident.
Please advise, since I really need to use DNS heavily now and it's essentially non-functional.
Event-ID1000.gif
event-id-7026.gif
event-id7000.gif
Microsoft-explanation.txt
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
Michael,
Thanks for your input. I'm attaching 2 screen prints re: the Virtual Memory because it seems that 1534MB is allocated, but I can't tell where to change it to 2000MB.
Also, if I was having memory problems with it set at 1534, should I go higher than 2000?
Since my "C" partition is running low on space, can I assign a different drive to provide the VM?
Thanks.
vm.gif
performance.gif
Thanks for your input. I'm attaching 2 screen prints re: the Virtual Memory because it seems that 1534MB is allocated, but I can't tell where to change it to 2000MB.
Also, if I was having memory problems with it set at 1534, should I go higher than 2000?
Since my "C" partition is running low on space, can I assign a different drive to provide the VM?
Thanks.
vm.gif
performance.gif
ASKER
I just noticed on my Task Manager that there seems to be 3 instances of Dr. Watson running. That's not normal is it? Could this have something to do with the situation?
drwatson.gif
drwatson.gif
see your:
performance.gif (33 KB) (File Type Details)
click "change" tab
you have 8044MB space available, so set it to 3000MB to be sure it is not going to run-out.
More RAM is faster but more "Virtual Memory" cannot hurt.
Task Manager that there seems to be 3 instances of Dr. Watson running. That's not normal is it? Could this have something to do with the situation?
yes
What is bringing up 3 instances of Dr. Watson?
Re-boot & check Task Manager before & after starting Dragon Naturally Speaking, etc, & tell me what program is bringing up 3 instances of Dr. Watson.
performance.gif (33 KB) (File Type Details)
click "change" tab
you have 8044MB space available, so set it to 3000MB to be sure it is not going to run-out.
More RAM is faster but more "Virtual Memory" cannot hurt.
Task Manager that there seems to be 3 instances of Dr. Watson running. That's not normal is it? Could this have something to do with the situation?
yes
What is bringing up 3 instances of Dr. Watson?
Re-boot & check Task Manager before & after starting Dragon Naturally Speaking, etc, & tell me what program is bringing up 3 instances of Dr. Watson.
Better to just disable Dr. Watson.
Its not a neccessary program & may be the conflict cause.
How to disable Dr. Watson for Windows:
http://support.microsoft.com/kb/188296
You can enabled Dr. Watson anytime if needed.
To enable Dr. Watson:
http://support.microsoft.com/kb/188296
Its not a neccessary program & may be the conflict cause.
How to disable Dr. Watson for Windows:
http://support.microsoft.com/kb/188296
You can enabled Dr. Watson anytime if needed.
To enable Dr. Watson:
http://support.microsoft.com/kb/188296
ASKER
MB,
Here's a screen print of a question re: registry suggestion you made. Concern is messing up registry and causing disaster, so I have to wonder if it's a typo in the instructions or I'm in the wrong place...
Here's MS's instructions:
3. Click the AeDebug key, and then click Export Registry File on the Registry menu.
4. Enter a name and location for the saved registry file, and then click Save.
5. Delete the AeDebug key.
As the image shows, it reads "ab" not "ae" so is this a typo or what?
Also, once we get the registry thing sorted out, should I still enact your Virtual Memory suggestion? If so, where do I go to do it?
Thanks.
debug.gif
Here's a screen print of a question re: registry suggestion you made. Concern is messing up registry and causing disaster, so I have to wonder if it's a typo in the instructions or I'm in the wrong place...
Here's MS's instructions:
3. Click the AeDebug key, and then click Export Registry File on the Registry menu.
4. Enter a name and location for the saved registry file, and then click Save.
5. Delete the AeDebug key.
As the image shows, it reads "ab" not "ae" so is this a typo or what?
Also, once we get the registry thing sorted out, should I still enact your Virtual Memory suggestion? If so, where do I go to do it?
Thanks.
debug.gif
will update but first
see your:
performance.gif (33 KB) (File Type Details)
click "change" tab
& set it to 3000MB
you have 8044MB space available, so set it to 3000MB to be sure it is not going to run-out.
see your:
performance.gif (33 KB) (File Type Details)
click "change" tab
& set it to 3000MB
you have 8044MB space available, so set it to 3000MB to be sure it is not going to run-out.
On the desktop, right click "My Computer"
Select "Properties" from the provided selection list.
Click the Advanced Tab on the top right of the window
Click the "Performance Options" button
Click the Advanced Tab on the top of the window
Click the Change button, the "Virtual Memory" window will open.
Increase "Virtual Memory" to 3,000MB
Select "Properties" from the provided selection list.
Click the Advanced Tab on the top right of the window
Click the "Performance Options" button
Click the Advanced Tab on the top of the window
Click the Change button, the "Virtual Memory" window will open.
Increase "Virtual Memory" to 3,000MB
ASKER
MB,
OK, I set the min and max for the virtual memory to 3000MB (this was for the C drive, right?).
What, if anything should I do re: the regedit thing?
OK, I set the min and max for the virtual memory to 3000MB (this was for the C drive, right?).
What, if anything should I do re: the regedit thing?
Hi, I live in another time zone (Tokyo) so exuse delays.
"(this was for the C drive, right?)."
Yes.
If "OK, I set the min and max for the virtual memory to 3000MB" has solved "System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors" then forget "the regedit thing"
If still "System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
"I am running Windows XP, SP2"
Correct?
Updating to SP3 may solve it.
If still "System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
Then disable Dr. Watson.
"As the image shows, it reads "ab" not "ae" so is this a typo or what?"
No.
The folder name is AeDebug in the left column.
The key is ab Debugger, as shown in "debug.gif (4 KB) (File Type Details) "
Hope this now makes sense.
"(this was for the C drive, right?)."
Yes.
If "OK, I set the min and max for the virtual memory to 3000MB" has solved "System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors" then forget "the regedit thing"
If still "System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
"I am running Windows XP, SP2"
Correct?
Updating to SP3 may solve it.
If still "System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
Then disable Dr. Watson.
"As the image shows, it reads "ab" not "ae" so is this a typo or what?"
No.
The folder name is AeDebug in the left column.
The key is ab Debugger, as shown in "debug.gif (4 KB) (File Type Details) "
Hope this now makes sense.
ASKER
MB,
Thanks. That does make sense.
Since so many suggestions were made, let me update you on one key element and see if that may influence your suggestions.
I have not yet "DELETE THE ENTIRE INSTALLATION OF DNS" item from Dr. Dave. Why? I was scared as a little girl! OK, maybe not that bad, but I had visions of losing all the data, or opening up a can of worms with DNS not reloading, or any of countless other disasters.
I will do it, but I wanted to let you know to make sure you're suggestions are based upon what is accurately going on from my end.
As a little side note, I'm somewhat confused about keeping or deleting Dr. Watson. It has also displayed ("...problems with Dr. Watson... have to close...") in NON DNS situations. Do you think it would be a good idea to delete it (or turn it off, or whatever), REGARDLESS WHAT HAPPENS with my system freezing with DNS thing that began this question in the first place?
Thanks so much for your help and suggestions.
Thanks. That does make sense.
Since so many suggestions were made, let me update you on one key element and see if that may influence your suggestions.
I have not yet "DELETE THE ENTIRE INSTALLATION OF DNS" item from Dr. Dave. Why? I was scared as a little girl! OK, maybe not that bad, but I had visions of losing all the data, or opening up a can of worms with DNS not reloading, or any of countless other disasters.
I will do it, but I wanted to let you know to make sure you're suggestions are based upon what is accurately going on from my end.
As a little side note, I'm somewhat confused about keeping or deleting Dr. Watson. It has also displayed ("...problems with Dr. Watson... have to close...") in NON DNS situations. Do you think it would be a good idea to delete it (or turn it off, or whatever), REGARDLESS WHAT HAPPENS with my system freezing with DNS thing that began this question in the first place?
Thanks so much for your help and suggestions.
Better to just disable Dr. Watson.
Its not a neccessary program & may be the conflict cause.
How to disable Dr. Watson for Windows:
http://support.microsoft.com/kb/188296
You can enabled Dr. Watson anytime if needed.
To enable Dr. Watson:
http://support.microsoft.com/kb/188296
If this solves your prob. :
"System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
Then merry xmas... computtrres are as problematc as wonen...
Its not a neccessary program & may be the conflict cause.
How to disable Dr. Watson for Windows:
http://support.microsoft.com/kb/188296
You can enabled Dr. Watson anytime if needed.
To enable Dr. Watson:
http://support.microsoft.com/kb/188296
If this solves your prob. :
"System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
Then merry xmas... computtrres are as problematc as wonen...
I may be sleepy but not stuped.
but I do live in a different time zone (JAPAN).
My info. is accurat
but I do live in a different time zone (JAPAN).
My info. is accurat
But my typing is???
After 700 students / wekd
r
Arfter 700 studets per week I cant recall my own family name...
r
Arfter 700 studets per week I cant recall my own family name...
ASKER
MB,
Thanks. I deleted the aedebug folder, so am holding my breath. no disaster yet. Next is the DNS thing.
700 students! I can't imagine.
Thanks. I deleted the aedebug folder, so am holding my breath. no disaster yet. Next is the DNS thing.
700 students! I can't imagine.
Sorry, I have no idea why my last 3 comments got here ?
I was on Skype to another person.
Hope I have solved your:
"System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
(Regards from : a Kiwi in Tokyo: I troubleshoot & repair: both, English OS & Japanese OS computers)
I was on Skype to another person.
Hope I have solved your:
"System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
(Regards from : a Kiwi in Tokyo: I troubleshoot & repair: both, English OS & Japanese OS computers)
Just want to check / correct your reply.
"Thanks. I deleted the aedebug folder, so am holding my breath. no disaster yet. Next is the DNS thing."
You just disabled Dr. Watson.
& it may have been the only cause.
If this solves your problem of:
"System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
Then this solves your problem, so your finnished.
"I have not yet "DELETE THE ENTIRE INSTALLATION OF DNS""
May not be necessary
"Thanks. I deleted the aedebug folder, so am holding my breath. no disaster yet. Next is the DNS thing."
You just disabled Dr. Watson.
& it may have been the only cause.
If this solves your problem of:
"System freezes while running Dragon Naturally Speaking, after Explorer and Dr. Watson errors"
Then this solves your problem, so your finnished.
"I have not yet "DELETE THE ENTIRE INSTALLATION OF DNS""
May not be necessary
ASKER
MB,
Thanks for everything. Fingers crossed!
Thanks for everything. Fingers crossed!
ASKER
Extremely impressed with the expertise of both Michael-Best and Dr. Dave. Michael, thanks for sticking with me!
your welcome
Until next time.
Cheers
Until next time.
Cheers
ASKER
Thanks for getting back so quickly. It sure seems like you know your stuff!!
Here's some thoughts:
Issue #1: My PC currently has 1GB of RAM and the max it can have is 1.5GB. It's an older Dell and the RAM is so expensive, it makes more sense for me to wait and get a new PC. The issues of Vista and "Vista on Steroids" makes that decision something I'd like to delay as long as possible. What I do is close down as many other applications as I remember to, while running DNS.
Issue #2: I have DNS version 9.0, so should I still follow the advice re: 9.1? Other questions:
A. Where do I turn off System Restore, and do I keep it off after the DNS thing is fixed?
B. Is the order - download the file, back up user profile (is this where all my custom commands, etc are kept?), try to uninstall normally (I have Revo Uninstaller - should I use that or DNS uninstall?), then I'm not sure of the process to reinstall the correct components...
Issue #3:
A. I downloaded SUPERANTISPYWARE and have been using it for about a year or so. Should I uninstall it and leave it uninstalled?
B. Should I use the removal tool if the regular uninstall doesn't work, or INSTEAD OF the normal uninstall?
Issue #4:
A. Thanks for your recommendation on the antivirus s/w. Do you have any experience/opinion on Shield Deluxe 2009 which a few friends recommended?
B. How important a part does a firewall play now with automatic all-time virus protection?
Thanks again doc. I'll wait for your response before taking any action.