She is running XP.
INternet was working fine. It suddenly turned off about 5 days ago. There may have been a Windows Update at that time. She Is running SP3.
I expect my question description incomplete. I don't know where to start. I expect you to ask me more questions about the situation. Here's what I know.
Someone called me and said their Internet wasn't working. I went over there. I brought MY laptop. I pulled the Ethernet cable out of her PC and plugged it into my PC. It worked FINE - I was able to access the Internet fine. I also saw many Wireless networks but I didn't try any.
I puit the cable back in her PC and I couldn't access the Internet. I shut down both firewalls - both Norton 360 and the build-in Windows XP firewall.
She has FIOS although I'm not sure that matters since my computer worked.
When I do IP config, it just prints "Windows IP Configuration" and returns to the prompt.
Now ... this ThinkPad has this "radio" control which is related to wireless. It shows Radio Off. There is a button that says "Turn Radio On." I click the button and nothing happens.
I apologize for the unclear statement of the problem. I expect you will have questions for me to answer. I am currently imaging the PC - just to be safe. When the imaging is done, I will try a PCMCIA card - see if that works.