I have a user who was backing up religously. Their system failed.
I have restored the system to a working os (xp home -- original media)
I have the maxtor one touch USB
I have downloaded the Retrospect Express HD for this model
when my mouse hovers -- it says "unlicensed"
non of the options are available when I open retrospect express HD
0 restore points available
the setup button is enabled, but does nothing when pressed
The drive is visible and clearly has a retrospect archive on there
There must be a way to recover from this mess.
any help is greatly appreciated.