maxtor one touch II with retrospect -- recovery options

Posted on 2009-04-27
Last Modified: 2013-12-01
I have a user who was backing up religously.  Their system failed.

I have restored the system to a working os (xp home -- original media)
I have the maxtor one touch USB
I have downloaded the Retrospect Express HD for this model
when my mouse hovers -- it says "unlicensed"
non of the options are available when I open retrospect express HD
0 restore points available
the setup button is enabled, but does nothing when pressed

The drive is visible and clearly has a retrospect archive on there

There must be a way to recover from this mess.  
any help is greatly appreciated.

Question by:halejr1
    LVL 91

    Accepted Solution

    i would contact maxtor for help, or cantact these guys for recovery options :
    LVL 8

    Author Closing Comment

    Here is the skinny on what Maxtor recommended --

    First I contacted Maxtor online "chat" support
    they provided me a download / FTP site for the One-touch III software
    yes I have a one-touch II
    un loaded the old software
    loaded the new software
    all worked fine
    LVL 91

    Expert Comment

    tx for the feedback !

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