• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1234
  • Last Modified:

maxtor one touch II with retrospect -- recovery options

I have a user who was backing up religously.  Their system failed.

I have restored the system to a working os (xp home -- original media)
I have the maxtor one touch USB
I have downloaded the Retrospect Express HD for this model
when my mouse hovers -- it says "unlicensed"
non of the options are available when I open retrospect express HD
0 restore points available
the setup button is enabled, but does nothing when pressed

The drive is visible and clearly has a retrospect archive on there

There must be a way to recover from this mess.  
any help is greatly appreciated.

  • 2
1 Solution
i would contact maxtor for help, or cantact these guys for recovery options : http://www.gillware.com/
halejr1Author Commented:
Here is the skinny on what Maxtor recommended --

First I contacted Maxtor online "chat" support
they provided me a download / FTP site for the One-touch III software
yes I have a one-touch II
un loaded the old software
loaded the new software
all worked fine
tx for the feedback !

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now