Removable storage service problems

Posted on 2009-04-28
Last Modified: 2013-11-14
Hi Guys,

I'm having a problem with a server's backup. The backup fails with the error "unable to mount selected media". I have changed out the DAT72 tape drive for a brand new tested fully funtioning one and keep getting errors.

To fix this so far, I've been having to stop the service, reboot the server and remove the RSM DB files from the system32\ntdsm folder, restart the service and it works, though the next day the same happens.

i've been looking but can't seem to find any guides on reinstalling this service as removing the DB doesn't seem to be providing a long term fix.

My question is, does anyone know of any way to completely reinstall this service? Or even better have any easier solutions?

Question by:ConanUK
    LVL 21

    Expert Comment

    Do you checked the eventlogs for errors that are related to this issue? If there are some events please post them here.
    LVL 2

    Author Comment

    This is the only log that's shown:

    Event Type:      Error
    Event Source:      SmallBusinessServer
    Event Category:      SBS Backup
    Event ID:      5634
    Date:            29/04/2009
    Time:            23:33:48
    User:            N/A
    Computer:      IGSBS
    One or more components of Small Business Server Backup failed. For more information, click Backup in Server Management, and view the log files.

    For more information, see Help and Support Center at

    It run's fine the night after I redo te RSM DB, the next day it's broken. Tape drive has been cleaned and is brand new, tapes have been verfiied to work fine in other tape drives too!

    LVL 2

    Accepted Solution

    After removed all hardware & software and reinstalled drivers and remaking a clean RSM DB it's ran perfectly!

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