Incoming emails not show Contact's Display Name

Why do some incoming emails from existing Contacts insist on displaying the sender's email address in the From field rather than the Display As name that I have set up to show their real name. This only happens about 5% of the time, but it is annoying. Thanks!
willefAsked:
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willefConnect With a Mentor Author Commented:
No solution proposed.
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madhuskCommented:
Does it appear in OWA aswell or just outlook
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willefAuthor Commented:
It appears in Outlook. (I don't know what OWA is.)
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madhuskCommented:
Can you check the same emails through Outlook web access
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willefAuthor Commented:
The email displays the same way in OWA. Displays email address as the sender vs. assigned Display name in Contacts.
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