BB Bold won't activate  BES3.6

Posted on 2009-04-28
Last Modified: 2012-05-06
Dear Experts,

We have BES 3.6 and a few BB users. Recent;y one of the users purchased BB Bold from AT&T, unfortunately he installed BB Desktop Manager 4.6 before making a backup of his original BB 8700c and without transferring the settings. The new BB is now connected with AT&T however I couldn't connect it to our e-mail system Exchange 2003 Standard and BES 3.6
I went to logged in as the user and tried setting up e-mail but it didn't work. No matter what settings I was to put in there, it still failed. I also tried OWA and that didn't work either. There is a way to sync through BB Desktop Manager, through E-mail settings, it pulls up user`s Outlook etc. I connected the phone tried to reconcile messages and still no luck. Trying to setup e-mail from the phone didn't work, in activation status for almost an hour.
I can't add this BB user to BES manually because there is also an issue with BES, console is messed up, however sending and receiving mail through BES works.

Please help
Question by:technomic
    LVL 26

    Expert Comment

    by:Gary Cutri
    Hi, as you have BES all you need to do is ensure Desktop Manager is installed correctly (i.e. in BES mode) on the users machine and it is connected to the BES.  When you connect the device you should be prompted within Desktop Manager switch devices.
    LVL 26

    Accepted Solution

    Also to correct the issue with BlackBerry Manager not opening correctly re-install BES 3.6 SP7 onto the server.  Just make sure you logon using the BlackBerry Service Account (e.g. BESadmin) to run the update.

    BES 3.6 Service Pack 7
    LVL 2

    Author Comment


    The BB finally activated some time last night and started picking up mail after I used Switch device option in the Device manager... I was wondering if I can ask another question while in here...
    How do I get the user`s Contacts and Callendar items ? He has contacts and Callendar items stored on Exchange (Outlook) is there aa way to sync them to his new BB using the Desktop manager ?

    Thanks again in adavance.
    LVL 26

    Expert Comment

    by:Gary Cutri
    Back in the day we use to use the old Desktop Manager with BES and in the Intellisync options we use to set the sync setting to wireless.  On the device try going into Contacts > Press menu > Select Options > Select Desktop > Enable wireless sync.
    LVL 2

    Author Closing Comment

    I tried your instructions, unfortunately I got Wireless Unavailable or something among that line. I was able to however sync it through BB Desktop manager.

    Thank you for your help!


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