BB Bold won't activate BES3.6
Posted on 2009-04-28
We have BES 3.6 and a few BB users. Recent;y one of the users purchased BB Bold from AT&T, unfortunately he installed BB Desktop Manager 4.6 before making a backup of his original BB 8700c and without transferring the settings. The new BB is now connected with AT&T however I couldn't connect it to our e-mail system Exchange 2003 Standard and BES 3.6
I went to att.blackberry.com logged in as the user and tried setting up e-mail but it didn't work. No matter what settings I was to put in there, it still failed. I also tried OWA and that didn't work either. There is a way to sync through BB Desktop Manager, through E-mail settings, it pulls up user`s Outlook etc. I connected the phone tried to reconcile messages and still no luck. Trying to setup e-mail from the phone didn't work, in activation status for almost an hour.
I can't add this BB user to BES manually because there is also an issue with BES, console is messed up, however sending and receiving mail through BES works.