Microsoft Exchange 2003/ Symantec Volt 8.0

Posted on 2009-04-28
Last Modified: 2012-05-06
we have delete a (exchange 2003 SP2) mail user and make him a new accout with the  same mailadress the problem is we use symatec volt , after we create the new accout exchange mail work well but the user have no more acces in outlook to the volt acrive system we dont see the volt plugin anymore.

so whats the problem?
Question by:IT_HOSCHI
    LVL 35

    Assisted Solution

    by:Jian An Lim
    it is symantec vault.

    reinstall the outlook plugin from the CD.

    \Outlook Add-In\Symantec Enterprise Vault Outlook Add-in-en.msi
    LVL 42

    Assisted Solution

    If you deleted the old mailbox than the archive may be orphaned. Since you've created a new account with a new SID you may need to export the particular archive to a PST file and import back in if after you install the outlook add-ins you don't see any archived emails.

    Accepted Solution


    I Found the Problem its the SQL server management studio express  Database from Vault "Dbo.ExchangeMailboxEntry" right klick and delete the user record  (the user i have delete bevor an create a new account exchange) close database in vault console "Exchange Provisioning" start , then in vault console look for the user"disabled mailbox only"  klick next and finish .now all works fine in outlook.

    remember when vyou dont have a account thats work in vault (like my problem)you dont see the addin in outlook you can reinstall it 100 times you dont will see !


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