active directory issue

Posted on 2009-04-28
Last Modified: 2012-05-06
Hi i have a Windows 2003 server running AD, and i have an Exchange 2003 server on my domain. This is the scenario - when this user tries to open Outlook 2003 on her computer a pop up box appears asking for a password. User types in her password but it never accepts it. She tries more than 3 times but she never gets to log into her Outlook. When i check her AD profile it is locked out. I have to manually unlock her account, but when she tries to use her Outlook again, the pop up screen appears again and her account  gets locked out again. Any ideas? Thanks
Question by:gmollineau
    LVL 10

    Expert Comment

    Does the popup aslo ask for her username?

    Has she changed her password recently?

    If the pop asks for username have her write in her full email address

    If she has changed her password recently have her restart her machine and log back in and try
    LVL 6

    Expert Comment

    Have her try logging in using      DOMAIN/Username.   I have also seen this happen if Outlook can't find the exchange server.  Try putting the local IP address of the exchange server in Outlook's incoming and outgoing server fields.
    LVL 4

    Accepted Solution

    She has an old password saved.
     Got to:Control panel > user accounts>advanced > manage passwords and remove stored passwords.

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