WSUS 3.0 SP1 is installed sees computers but they are not reporting status

Posted on 2009-04-28
Last Modified: 2012-05-06
WSUS 3.0 is installed and all 2 computers have reported in and I can click on them and the details come up but the status is unknown.
they for some reason or another have not reported to the server and it has been like 1 week since they reported in
Question by:explorer648
    LVL 76

    Expert Comment

    Check the c:\windows\windowsupdate.log file on each computer.
    Are you using GPO in an AD environment.
    You posted a bit map, so I did not want to download it to view.

    Can you access the system to see whether it is on or the Tablet PC may have been off for this long.

    Author Comment

    that was not helpfull in the least
    here is the log file somuch data can not even begin to decode
    please help me
    LVL 47

    Expert Comment

    Have you ran clientdiag?
    Troubleshooting here
     You can also save below as fixwsus.cmd and run on client to see if it will now report status.

    %Windir%\system32\net.exe stop bits 
    %Windir%\system32\net.exe stop wuauserv
    reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v AccountDomainSid /f
    reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v PingID /f
    reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v SusClientId /f
    reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v SusClientValidation /f
    reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v LastWaitTimeout /f
    reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v DetectionStartTime /f
    reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v NextDetectionTime /f
    if exist %Windir%\system32\atl.dll %Windir%\system32\regsvr32.exe /s %Windir%\system32\atl.dll  
    if exist %Windir%\system32\jscript.dll %Windir%\system32\regsvr32.exe /s %Windir%\system32\jscript.dll 
    if exist %Windir%\system32\softpub.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\softpub.dll  
    if exist %Windir%\system32\wuapi.dll %Windir%\system32\regsvr32.exe /s %Windir%\system32\wuapi.dll 
    if exist %Windir%\system32\wuaueng.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wuaueng.dll  
    if exist %Windir%\system32\wuaueng1.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wuaueng1.dll  
    if exist %Windir%\system32\wucltui.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wucltui.dll  
    if exist %Windir%\system32\wups.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wups.dll  
    if exist %Windir%\system32\wups2.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wups2.dll  
    if exist %Windir%\system32\wuweb.dll  %Windir%\system32\regsvr32.exe /s %Windir%\system32\wuweb.dll  
    if exist %windir%\system32\iuengine.dll %windir%\system32\regsvr32.exe /s iuengine.dll
    if exist %windir%\system32\wuauserv.dll %windir%\system32\regsvr32.exe /s wuauserv.dll
    if exist %windir%\system32\cdm.dll %windir%\system32\regsvr32.exe /s cdm.dll
    if exist %windir%\system32\msxml2r.dll %windir%\system32\regsvr32.exe /s msxml2r.dll
    if exist %windir%\system32\msxml3r.dll %windir%\system32\regsvr32.exe /s msxml3r.dll
    if exist %windir%\system32\msxml.dll  %windir%\system32\regsvr32.exe /s msxml.dll
    if exist %windir%\system32\msxml3.dll %windir%\system32\regsvr32.exe /s msxml3.dll
    if exist %windir%\system32\msxmlr.dll %windir%\system32\regsvr32.exe /s msxmlr.dll
    if exist %windir%\system32\msxml2.dll %windir%\system32\regsvr32.exe /s msxml2.dll
    if exist %windir%\system32\qmgr.dll %windir%\system32\regsvr32.exe /s qmgr.dll
    if exist %windir%\system32\qmgrprxy.dll %windir%\system32\regsvr32.exe /s qmgrprxy.dll
    if exist %windir%\system32\iuctl.dll %windir%\system32\regsvr32.exe /s iuctl.dll
    del C:\Windows\WindowsUpdate.log /S /Q
    rd /s /q %windir%\softwareDistribution
    sleep 5
    %Windir%\system32\net.exe start bits 
    %Windir%\system32\net.exe start wuauserv 
    wuauclt.exe /resetauthorization
    wuauclt.exe /detectnow 
    wuauclt.exe /reportnow
    exit /B 0 

    Open in new window

    LVL 76

    Expert Comment

    What happens if you use one of those system and access windows update?

    The errors in your log deal with failure to download the updates.

    Double check that the IIS configuration for the package retrieval are correct.
    LVL 47

    Expert Comment

    Since you are using the custom port(8530) you will still need to create the virtual directory under port 80
    cscript WSUSInstallationDrive:\program files\microsoft windows server update services\setup\InstallSelfupdateOnPort80.vbs
    WSUSInstallationDrive=Drive where installed

    Author Comment

    that last comment made no sence, PLease be very very clear in the instructions. I really need step by step instructions
    thank you
    LVL 47

    Expert Comment

    1. Click start
    2. Click Run
    3. Type  cscript "c:\program files\microsoft windows server update services\setup\InstallSelfupdateOnPort80.vbs"
    4. Hit enter

    Author Comment

    No in the active directory I still am not seeing computers. it still behaves as if it is broken please help
    LVL 76

    Accepted Solution


    What happens if you browse to http://oog1:8530/Selfupdate with your browser.
    WARNING: DownloadFileInternal failed for http://oog1:8530/selfupdate/ error 0x80190194

    Your issue deals with the IIS configuration. make sure that within IIS configuration you can see selfupdate/

    Author Comment

    Thank you I will look at it as soon as I can

    Featured Post

    Too many email signature updates to deal with?

    Are you constantly visiting users’ desks making changes to email signatures? Feel like it’s taking up all of your time? Wish you could manage all signatures from one central location, easily design them and deploy them quickly to users? Well, there is an easy way!

    Join & Write a Comment

    Suggested Solutions

    Title # Comments Views Activity
    Hyper V manager 4 27
    SBS2011 RWW Failure 2 46
    Best way to configure an old server? 13 85
    Windows Server 2012 Data Center Edition 11 40
    My previous article  ( one possible method to get SCCM 2007 installed an…
    Welcome to my series of short tips on migrations. Whilst based on Microsoft migrations the same principles can be applied to any type of migration. My first tip Migration Tip #1 – Source Server Health can be found listed in my profile here: http:…
    Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
    With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

    733 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    23 Experts available now in Live!

    Get 1:1 Help Now