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  • Status: Solved
  • Priority: Medium
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Blackbery Synchronization

a user complained that when he edits his contacts on the blacberry,  the change is reflected on Outlook but when he edits his contacts on Outlook, it dosen't reflect on his Blackberry device.

kindly assist
1 Solution
Gary CutriCommented:
Hi, you need to user to perform a cleanup of the Outlook contacts.  First ensure no blank contacts are present (e.g. no first, last and company name), also ensure no contacts have invalid or special characters (e.g. !$%^*).  Once the Outlook contacts have had cleanup on the device you can clear the contacts database and sync a fresh copy from the server.  To do this on the device open the Address Book > Press menu > Select Options > Type RSET.

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