?
Solved

HP printer installation error message

Posted on 2009-04-28
6
Medium Priority
?
699 Views
Last Modified: 2012-05-06
I have had a few problems with my HP C4580 printer, so I uninstalled the HP kit, and re-installed.  During the re-installation an error message has come up saying that I do not have on my computer 'installation package HP Update.msi'.  Do you know how I deal with this?  It would appear I can't get the printer reinstalled without having this.  
HP-Upate-msi.doc
0
Comment
Question by:KateHamilton
  • 3
  • 3
6 Comments
 
LVL 23

Expert Comment

by:phototropic
ID: 24255576
0
 

Author Comment

by:KateHamilton
ID: 24257847
When I try to install 'basic driver' it says it's unable to fulfil my request at this time. (I also tried last night, with same response).  NB I tried 'installation' rather than 'download'.

Full feature software and driver, critical update to prevent unresponsive state, critical update to prevent a pc to printer communication issue & critical update for HP photosmart essential - all installed, but still no joy.

See attached 2nd error message that comes up (as well as first one).

Hope you can help further!
HP-installation-error-message-2.doc
0
 

Author Comment

by:KateHamilton
ID: 24265029
Please help!  I can't use my printer!
0
What Security Threats Are We Predicting for 2018?

Cryptocurrency, IoT botnets, MFA, and more! Hackers are already planning their next big attacks for 2018. Learn what you might face, and how to defend against it with our 2018 security predictions.

 
LVL 23

Accepted Solution

by:
phototropic earned 2000 total points
ID: 24265182
Many people report this problem. The most comprehensive explication I have found is here:

http://www.hm2k.com/posts/hp-software-update

Several people suggest using the Microsoft Windows Installer Cleanup utility:

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

I would suggest uninstalling the HP software, run the Cleanu utility, then try again.  If that does not work, try the steps outlined in the post above:

"...Open Add/Remove Programs, uninstall HP Update (if listed), also try and uninstall HP Software Update.
Download, and iInstall Windows Installer Cleanup, once installed, run it and select HP Software Update.
Run regedit and locate HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall, find anything under that, that says HP Update or HP Software Update, its usually in the DisplayName.
Download and run patch Resolves Fatal Error 17143 during software install (FixErr1714.exe)
Download and run HP Update (sp34261.exe)
Download and run http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3418707&lc=en&cc=uk&dlc=en&lang=en&cc=uk&submit=»

Once again, good luck!!!

0
 

Author Closing Comment

by:KateHamilton
ID: 31575610
Printer is back in action - thank you!  
0
 
LVL 23

Expert Comment

by:phototropic
ID: 24267655
You are most welcome.

Thanks for the points and grade.

0

Featured Post

What Security Threats Are We Predicting for 2018?

Cryptocurrency, IoT botnets, MFA, and more! Hackers are already planning their next big attacks for 2018. Learn what you might face, and how to defend against it with our 2018 security predictions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
If you're a modern-day technology professional, you may be wondering if certifications are really necessary. They are. Here's why.
Is your data getting by on basic protection measures? In today’s climate of debilitating malware and ransomware—like WannaCry—that may not be enough. You need to establish more than basics, like a recovery plan that protects both data and endpoints.…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question