pc cant print on shared printer via server name

Posted on 2009-04-28
Last Modified: 2013-11-25
I have one user in a company that can not print to a particular printer when using the name of the server in the UNC of the printer. however it will work with the IP address.

example: \\server\printer   -  Does not work
example: \\\printer   - Does work

I have checked on DNS resolution and it is working fine.  Everyone else has no issue.  

The only clue that I have so far is that when I tried to repair the network connection, I got an error that I could not refresh the ARP table.  Any ideas?
Question by:ryan80
    LVL 13

    Expert Comment

    Make sure the Client for Microsoft Networking is installed on the PC having issues.
    Go to properties of the NEtwork Connection and make sure it is installed.

    Can you print by name to any other printer? Can you access any other windows resources by name? You may want to uninstall reinstall TCP/IP as well.
    LVL 7

    Accepted Solution

    If Clearing the ARP Cache Fails

    Occasionally, clearing your ARP cache will fail due to a bug in Microsoft Windows.

    If you try to use Microsoft Windows to repair the network connection, you will receive an error message that says:

    Windows could not finish repairing the problem because the following operation could not be completed:
    Clearing the ARP cache
    For assistance, contact the person who manages your network

    This bug occurs when Routing and Remote Services is enabled. Routing and Remote Services is almost unnnecessary and can be turned off unless you know that you are using it.

    To disable Routing and Remote Services:

    * Click the <Start> button
    * Click the <Control Panel> button
    * Switch to "Classic View" if you are in "Category View"
    * Click <Administrative Tools>
    * Click <Computer Management>
    * Double-click <Services and Applications>
    * Double-click <Services>
    * Scroll down to <Routing and Remote Services>
    * Double-click <Routing and Remote Services>
    * Examine the "Startup Type"
    * The options are "Automatic", "Manual", and "Disabled"
    * Set the "Startup Type" to "Disabled"
    * Examine the "Service status"
    * Make sure that the service status is Stopped. If it is not Stopped, click the <Stop> button
    * Click the <OK> button

    Now, try clearing the ARP cache again and it should complete with no error messages.

    clear the ARP cache. This is done with the `netsh` command:

    C:\>netsh interface ip delete arpcache

    If repair fails again, make sure that the DHCP client is running.
    LVL 3

    Expert Comment

    maybe coz you are using netbios name and it is disabled on your pc try to use fqdn name and check the name resulution then use the printer it must work
    LVL 12

    Author Closing Comment

    Thanks that worked and fixed the issue.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Top 6 Sources for Identifying Threat Actor TTPs

    Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

    I was recently sitting at a desk at work with one of my colleagues and needed some information on my home computer. He watched as I turned on my home computer, established a remote session into it, got the information I needed and then shut it down …
    Don’t let your business fall victim to the coming apocalypse – use our Survival Guide for the Fax Apocalypse to identify the risks and signs of zombie fax activities at your business.
    After creating this article (, I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
    Here's a very brief overview of the methods PRTG Network Monitor ( offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

    758 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now