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pc cant print on shared printer via server name

I have one user in a company that can not print to a particular printer when using the name of the server in the UNC of the printer. however it will work with the IP address.

example: \\server\printer   -  Does not work
example: \\\printer   - Does work

I have checked on DNS resolution and it is working fine.  Everyone else has no issue.  

The only clue that I have so far is that when I tried to repair the network connection, I got an error that I could not refresh the ARP table.  Any ideas?
1 Solution
Make sure the Client for Microsoft Networking is installed on the PC having issues.
Go to properties of the NEtwork Connection and make sure it is installed.

Can you print by name to any other printer? Can you access any other windows resources by name? You may want to uninstall reinstall TCP/IP as well.
If Clearing the ARP Cache Fails

Occasionally, clearing your ARP cache will fail due to a bug in Microsoft Windows.

If you try to use Microsoft Windows to repair the network connection, you will receive an error message that says:

Windows could not finish repairing the problem because the following operation could not be completed:
Clearing the ARP cache
For assistance, contact the person who manages your network

This bug occurs when Routing and Remote Services is enabled. Routing and Remote Services is almost unnnecessary and can be turned off unless you know that you are using it.

To disable Routing and Remote Services:

* Click the <Start> button
* Click the <Control Panel> button
* Switch to "Classic View" if you are in "Category View"
* Click <Administrative Tools>
* Click <Computer Management>
* Double-click <Services and Applications>
* Double-click <Services>
* Scroll down to <Routing and Remote Services>
* Double-click <Routing and Remote Services>
* Examine the "Startup Type"
* The options are "Automatic", "Manual", and "Disabled"
* Set the "Startup Type" to "Disabled"
* Examine the "Service status"
* Make sure that the service status is Stopped. If it is not Stopped, click the <Stop> button
* Click the <OK> button

Now, try clearing the ARP cache again and it should complete with no error messages.

clear the ARP cache. This is done with the `netsh` command:

C:\>netsh interface ip delete arpcache

If repair fails again, make sure that the DHCP client is running.
maybe coz you are using netbios name and it is disabled on your pc try to use fqdn name and check the name resulution then use the printer it must work
ryan80Author Commented:
Thanks that worked and fixed the issue.

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