TCP/IP Protocol driver not installed

Posted on 2009-04-28
Last Modified: 2012-05-06
I have a windows xp media center computer that cannot send or receive anything through the network adapter.  I can see that in device manager, show  hidden devices, that  the TCP/IP Protocol driver is not installed.  I cannot access web or anything requiring network connectivity.  How can I get this driver installed?

Question by:calavera44
    LVL 26

    Expert Comment

    When you go to Control Panel - Network Connections and right-click on your network adapter (probably called Local Area Connection), and click Properties, and look in the window labeled "This connection uses the following items," and scroll down in that window, is one of the listed items "Internet Protocol TCP/IP" ?

    LVL 50

    Expert Comment

    LVL 69

    Expert Comment

    Make sure you have correctly set up your lan network.
    Whose on there how many others?
    How do you connect to the internet ?
    how do you access others files?
    All xp home or pro?
    you'll need
    network adapter
    100 Mbps ethernet cable from your computer to the router port 1 or 2 etc
    you have given yourself yourself a unique name in the MSHOME or WORKGROUP and are all  members of the same workgroup name>>r/click my computer properties computer name> computer description eg> John
    Workgroup > workgroup apply reboot
    you have checked windows firewall is set to allow networking in the exceptions tab
    you have shared a folder.
    Do you have any other firewalls, in zone alarm you need to add a unique ip address for each of you on the  lan  it can be something like 192.168.2 or  host name John
    maybe the firewall blocking you
    log onto the router
    open a web page type in press enter
    then type admin
    admin pres enter
    otherwise try the windows help and support at start menue select fixing a problem > networking and run the automated tests and diagnostics for networking.

    Accepted Solution

    Hi Merete,

    I found out what the issue was causing all these problems.  I ran combofix, it found that there was a rootkit installed which it was able to remove.  I then installed Malware Bytes anti malware and ran that.  It found 7 other pernicious virus and spyware which it was able to remove.  I rebooted and now I can browse the web.

    I downloaded and installed CleanUp!  I also ran Dial a Fix.  The adapters appear in task manager and the network connection is ok now as well.

    Thanks for your input.  All the issue had to do with the rootkit.

    John Allen

    Author Comment

    Hi to the moderator,

    As you can see I found the solution myself.  I think it is a valuable answer to have in the EE database.  Can you keep the question and answer but not award the points?

    Let me know,
    John Allen
    LVL 69

    Expert Comment

    John  that's great. If you have a question about what to do now please use the request attention in your first question at the bottom right
    Fill it in and then wait till a moderator assists you.
    Regards Merete

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