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Outlook 2003 error ID 10083 when replying to email

Posted on 2009-04-28
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Last Modified: 2012-06-27
Hello everyone, I have an issue where a users clicks "reply" to an email and it takes a good 7-12 seconds for the reply box to come up, then when they hit "send" it takes about 20-25 seconds to actually send. During this time, the cursor is "busy".
Also, I click "reply" to a certain email (don't know if this happens to every email) and a box comes up that says "Microsoft Word is set to be your e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead". Then is goes on to say the rest of the stuff I put in the "Code" section. When you click the link at the bottom of all this, you get a microsoft web page. Here is the page: http://www.microsoft.com/products/ee/transform.aspx?ProdName=Office&EvtSrc=OfficeErrorMessages&EvtID=10083&LCID=1033&ProdVer=11.0
If you try going to it, it says "Message: Links to additional information about the error message you saw are available below.
Currently there are no Office Assistance articles available for this error message." It does give me an "ID" of 10083, but I cannot find anything on that error online. I've tried detecting & repairing Word/Office, and that produced no results. I've also tried all combinations of checking/unchecking "Use Word 2003 as the default mail editor", as well as re-registering ole32.dll.

Does anyone have any suggestions?
Thanks!
-Duane

This error message may appear if:
You have Word configured as your e-mail editor and Word is no longer present on the computer.
The form is corrupt.
Word has faulted.
You are running a version of Word that does not support e-mail editing.
This can also occur if Microsoft Office Outlook was started in Safe mode (achieved by pressing and holding the CTRL key while starting Outlook).
To work around this problem:
Start Outlook in normal mode.
-Or-
Configure Outlook to use the Outlook editor as the e-mail editor.
On the Outlook Tools menu, click Options.
On the Mail Format tab, set Use Microsoft Office Word to edit e-mail messages to unchecked and click OK.
-Or-
Reset Word (reboot may be needed or Detect and Repair should be run).
-Or-
Reinstall Word.
-Or-
Upgrade Word.
More information about this error message online.

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Question by:DuaneMizell
4 Comments
 
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Assisted Solution

by:MarkMichael
MarkMichael earned 80 total points
ID: 24255829
Hi

Have you definitely confirmed that Word/Outlook is the issue here?

You can test this by disabling word as your default email editor. Click Tools > Options > Mail Format and untick the top boxes. (like mentioned in the code snippet)

Have you tried to repair your word installation, add/remove programs and select to 'change', this will attempt to repair the installation.

It may also be worth opening up another profile and testing it on that users profile. You can narrow it down to your local profile that way.


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Accepted Solution

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DuaneMizell earned 0 total points
ID: 24255874
Hello MarkMichael, I have tried to uncheck the "Use Word 2003 as the default mail editor" box. This did not effect it (that is why I'm a little confused about this problem), and I have tried the repair option, as stated in the original question.
I haven't tried it with a different profile, but I will give that a shot probably tomorrow to see if it affects other users.
Thank you for the comment.
-Duane
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LVL 5

Assisted Solution

by:jawad1481
jawad1481 earned 80 total points
ID: 24257723
hi!
this happens when we use outlook in safe mode. try starting outlook in normal mode. press CTRL key while starting outlook.

and try out this work around.

Use one of the following methods to work around this problem: " Restart Outlook in normal mode.  
" Configure Outlook to use the Outlook editor as your e-mail editor. To do this, follow these steps:  
1.  Start Microsoft Outlook.  
2.  On the Tools menu, click Options .

Notice that the Options dialog box appears.  
3.  On the Mail Format tab, click to clear Use Microsoft Word to edit e-mail messages, and then click OK .  
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Expert Comment

by:murphyins
ID: 32783721
Has anyone found a solution so the user CAN use word as the editor? Outlook editor is piain and absolutely terrible. We find it happens only when replying to a message. All new emails work. Have had it occur with origional install, sp1, sp2, sp3 for office 2k3.
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