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geekygirly

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Save for web & mobile disabled in PhotoShop

Hello, I'm trying to save some graphics and I'm not able to use the "save for web & mobile" menu item - it is disabled.  

Any ideas?

Cheers,
gg
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ALaRiva
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Solution 3 at this link - http://kb.adobe.com/selfservice/viewContent.do?externalId=327577&sliceId=2

That's the most common issue.  

If you don't want to click-through, it reads:
Make sure that image has 8 bits per channel and is in one of the following modes: grayscale, indexed color, duotone, RGB, Lab, or CMYK. To check the mode of an image, choose Image > Mode.

HTH
-Anthony
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geekygirly

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Thanks, I saw that, but I don't think it's the issue.  It's happening even if I open a new file, with settings at RGB 8 bits.  I tried playing with some of those other options, and none of them resulted in the item being enabled.  ??  Any other ideas?
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geekygirly

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