Save for web & mobile disabled in PhotoShop

Posted on 2009-04-28
Last Modified: 2013-12-25
Hello, I'm trying to save some graphics and I'm not able to use the "save for web & mobile" menu item - it is disabled.  

Any ideas?

Question by:geekygirly
    LVL 10

    Expert Comment

    Solution 3 at this link -

    That's the most common issue.  

    If you don't want to click-through, it reads:
    Make sure that image has 8 bits per channel and is in one of the following modes: grayscale, indexed color, duotone, RGB, Lab, or CMYK. To check the mode of an image, choose Image > Mode.


    Author Comment

    Thanks, I saw that, but I don't think it's the issue.  It's happening even if I open a new file, with settings at RGB 8 bits.  I tried playing with some of those other options, and none of them resulted in the item being enabled.  ??  Any other ideas?

    Accepted Solution

    Update:  Have contacted Adobe technical support.  They had me delete a preferences file, and reinstall PS; neither of these worked.  Any other ideas?  


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