asked on

power on password

Customer brought a compaq nc6000 to me and says that she cannot get into her computer even though she inputs the right password. Thinking that the hard drive is bad, I replaced because when I took out the old one and tried to access it by plugging it to my computer I could not access it. After installing the new one, it still ask for the password at startup. I cannot get into the bios, nor can I boot from the dvd because of the password. So I reset the bios by uplugging the system battery, but that did no good either. So I am really needing some help. Thanks in advance.

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mikeewalton

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Will Schmidt

ASKER

Thank you for your reply. I did those exact steps this morning, except I just uplugged the connection from the battery to the motherboard. I left it unplugged all day until I got home from work. I plugged the battery back in, put the laptop back together, (I did NOT put in the battery pack) plugged in the power supply and started the computer. The computer did a memory test and then prompted me for a password. So now I am still at ground Zero.

mikeewalton

Does the board have a cmos jumper? What board does it have in it?

nobus

modern laptops do NOT keep the password in the bios, but in a security chip - anti theft
you need to contact Compaq, show proof of ownership.
they may/may not help you

Will Schmidt

ASKER

To mikeewalton: I will need to check and see what motherboard is in the laptop and if it has a cmos jumper. To Nobus: I am going to contact Compaq and see if they can help me out. It will be tomorrow morning before I get back to you and let you know because of my regular job.

nobus

no problem - take your time !
and check these - might have useful info : (though i did npot see a solution..)
http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447626+1241023436980+28353475&threadId=767741

http://www.notebookforums.com/thread206614.html

http://www.techimo.com/forum/mobile-computing/126058-hp-compaq-nc6000-problems.html

Will Schmidt

ASKER

I am sure that was the answer to my question, but then the customer was giving me the wrong password and so after a few days she comes back and inputs the correct password. sorry it took so long to close this out