blue screen of death (BSOD) when switching on printer

Hi all,

I have just purchased a new laptop, and moved all my data, applications etc with Laplink PC Mover and finished checking that all works well.

The laptop (Dell Vostro 1510) came with a Dell laser printer via usb cable.

Following the instructions that came on the CD I've attached the cables, not installed the drivers, and turned on the Printer.

Almost, say 15-20 seconds after I switch it on my laptop BSOD without pause.

It happens as well when I reboot and sign into windows, again 15-20 seconds BSOD.

I can boot to safety mode, without issue.

XP has created a .dmp file, that I've tried to read/understand. This I have attached as a zip file. It mentions about the NTOSKRNL. This where I stopped researching and came here.

I've also copied a snippet from the .dmp file.

Hope someone with more experience may know of a solution.

Thanks

Larry

*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Probably caused by : ntoskrnl.exe
 
Followup: MachineOwner
---------

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logonlarryAsked:
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logonlarryConnect With a Mentor Author Commented:
Hi All,
Found the solution
1. Turned off the print spooler services.
2. Was now able to get into the printer fax area
3. Deleted all the printers
4. Uninstalled the fax component from windows (xp)
5. Turned on the print spooler service
6. Install printer - all good

Thanks to all who tried to assist.
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jordanrogCommented:
Load the drivers for the printer then try it.  this will stop the bsod unless you have done something else.
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jordanrogCommented:
also you might want to disconnect the printer before you install the dirvers and then plug it in when it asks for it
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logonlarryAuthor Commented:
Thank you Jordan,

Dell does not allow to install the drivers unless the printer is on (hence causes BSOD).

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dbruntonCommented:
Can you try this printer on another machine and see whether it causes the problem there as well?

If it does I'd consider using the warranty and getting it replaced.

You may even wish to contact Dell and get their opinion on the problem.
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nobusCommented:
can you post the dump file here? just rename it to ***.txt
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logonlarryAuthor Commented:
I have been doing some more research and discovered that I cannot get into the printers and faxes area, so that I could unintstall printer drivers. It too gives me bsod.

dmp file attached
Mini042909-01.txt
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nobusCommented:
what OS are you running?  i get the same result (wrong symbols)
you can try this :  http://support.microsoft.com/kb/148660
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JonveeCommented:
>debugger is not using the correct symbols<

This article may help>
"How to read the small memory dump files that Windows creates for debugging":
http://support.microsoft.com/kb/315263

As described in the article, note that you can use the following symbol path>>
SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

See if you find the following two links useful>
"Windows system crashes":
http://www.networkworld.com/news/2005/041105-windows-crash.html

The ABC of Blue-Screen Dump Analysis:
http://blogs.microsoft.co.il/blogs/sasha/archive/2008/06/28/the-abc-of-blue-screen-dump-analysis.aspx
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nobusCommented:
tx for the feedback !
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