?
Solved

blue screen of death (BSOD) when switching on printer

Posted on 2009-04-28
10
Medium Priority
?
196 Views
Last Modified: 2012-05-06
Hi all,

I have just purchased a new laptop, and moved all my data, applications etc with Laplink PC Mover and finished checking that all works well.

The laptop (Dell Vostro 1510) came with a Dell laser printer via usb cable.

Following the instructions that came on the CD I've attached the cables, not installed the drivers, and turned on the Printer.

Almost, say 15-20 seconds after I switch it on my laptop BSOD without pause.

It happens as well when I reboot and sign into windows, again 15-20 seconds BSOD.

I can boot to safety mode, without issue.

XP has created a .dmp file, that I've tried to read/understand. This I have attached as a zip file. It mentions about the NTOSKRNL. This where I stopped researching and came here.

I've also copied a snippet from the .dmp file.

Hope someone with more experience may know of a solution.

Thanks

Larry

*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Probably caused by : ntoskrnl.exe
 
Followup: MachineOwner
---------

Open in new window

0
Comment
Question by:logonlarry
  • 3
  • 3
  • 2
  • +2
10 Comments
 
LVL 4

Expert Comment

by:jordanrog
ID: 24257126
Load the drivers for the printer then try it.  this will stop the bsod unless you have done something else.
0
 
LVL 4

Expert Comment

by:jordanrog
ID: 24257131
also you might want to disconnect the printer before you install the dirvers and then plug it in when it asks for it
0
 

Author Comment

by:logonlarry
ID: 24257403
Thank you Jordan,

Dell does not allow to install the drivers unless the printer is on (hence causes BSOD).

0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 50

Expert Comment

by:dbrunton
ID: 24257725
Can you try this printer on another machine and see whether it causes the problem there as well?

If it does I'd consider using the warranty and getting it replaced.

You may even wish to contact Dell and get their opinion on the problem.
0
 
LVL 93

Expert Comment

by:nobus
ID: 24257900
can you post the dump file here? just rename it to ***.txt
0
 

Author Comment

by:logonlarry
ID: 24264291
I have been doing some more research and discovered that I cannot get into the printers and faxes area, so that I could unintstall printer drivers. It too gives me bsod.

dmp file attached
Mini042909-01.txt
0
 
LVL 93

Expert Comment

by:nobus
ID: 24267395
what OS are you running?  i get the same result (wrong symbols)
you can try this :  http://support.microsoft.com/kb/148660
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 24267519
>debugger is not using the correct symbols<

This article may help>
"How to read the small memory dump files that Windows creates for debugging":
http://support.microsoft.com/kb/315263

As described in the article, note that you can use the following symbol path>>
SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

See if you find the following two links useful>
"Windows system crashes":
http://www.networkworld.com/news/2005/041105-windows-crash.html

The ABC of Blue-Screen Dump Analysis:
http://blogs.microsoft.co.il/blogs/sasha/archive/2008/06/28/the-abc-of-blue-screen-dump-analysis.aspx
0
 

Accepted Solution

by:
logonlarry earned 0 total points
ID: 24267609
Hi All,
Found the solution
1. Turned off the print spooler services.
2. Was now able to get into the printer fax area
3. Deleted all the printers
4. Uninstalled the fax component from windows (xp)
5. Turned on the print spooler service
6. Install printer - all good

Thanks to all who tried to assist.
0
 
LVL 93

Expert Comment

by:nobus
ID: 24270627
tx for the feedback !
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Migration of Exchange mailbox can be done with the ExProfre.exe tool. But at times, when the ExProfre.exe tool migrates the Exchange Server user profile, it results in numerous synchronization problems. Synchronization error messages appear in the e…
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Suggested Courses

755 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question