I have an isue that has not changed much as our internet links have been upgrade over the past few years. They are now at 512KBps up and down. We have been getting our users to work on and save their word, excel and other documents from our server location over the WAN links. Most of these documents are quite small, 50KB. The users say that most of the time even though the document can open quite quickly, after some time, it can get a very long timer symbol while saving and sometimes the whole program will error and then shutdown not having saved the cahnges.
This seems to be an isse related to connectivity rather. It is not an application problem. It seems that some kind of issue is being experienced with the software operating over the WAN link. Is there any direction someone can point me towards to ascertain why these issues are experienced.
What kind of communication process is used by word to save/transfer data?
Currently all division users store their data locally and are responsible for backup....not good as they are not strict on carrying this out.