Quickbooks 2009 Premier Crashes on Load
Posted on 2009-04-28
I am running Vista. I have Quickbooks 2009 Premier - Accountant Edition installed on my laptop. Quickbooks was open when the battery fell out of my Dell laptop (blasted Dell...). Obviously, the computer went off immediately without a graceful shutdown. After turning it back on, Quickbooks fails to load. It gets most of the way through the load process and then crashes with a completely uninformative error message: "Quickbooks has stopped working." It happens every time I attempt to load Quickbooks. It also happens when I run Windows in safe mode and attempt to load Quickbooks.
This has happened to me before several months ago when the same scenario happened: Quickbooks was open when the battery fell out. I tried Repairing the installation, and uninstalling / reinstalling (including deleting the entire Program Files/Quickbooks folder). Neither fixed the problem. I was only able to fix it by formatting and reinstalling Windows and then reinstalling Quickbooks. I'd rather not do that again.
I'm fairly confident it is not an issue with the company data file, because the same crash occurs regardless of which company file I try to open, as well as when I hold the Ctrl key during load to prevent it from loading a company file. Perhaps it's corrupted registry entries? Perhaps it's corrupted files that typically get left behind from an uninstall?
I'd appreciate any assistance. Thank you.