two email address in outlook

Posted on 2009-04-28
Last Modified: 2012-05-06
Hi guys i got an annoying problem with exchange and outlook.

Recently out old accountant left the office so i deleted her user account and mailbox in exchange. We hired a new accountant and now she wants to receive the old accountants email. So i added a smtp address of the old accountant. This works alright BUT!!!, when someone sends a meeting request to the new account, they would receive an undelivered mail message stating that the OLD accountants mailbox does not exist.

Is there a way to fix this. Thanks soo much the boss is going crazy!!!
Question by:mun_84
    LVL 5

    Expert Comment


    on every machine, in outlook, start typing the old accountants name, and when the autocomplete comes up, push up and down to select it, then press delete.

    outlook will send via xxxx@domain.local vs sending to smtp address if its a local domain account.

    this will remove the auto complete and they select the name from the address book and everything will be fine and or type in the full smtp address of the old accountant.


    Author Comment

    I dont think you understand my question. I dont seem to understand your solution either. Can you elaborate?

    Author Comment

    Your message did not reach some or all of the intended recipients.

          Subject:      Accepted: Job Invoicing
          Sent:      28/04/2009 3:56 PM

    The following recipient(s) could not be reached:

          xxxyyy on 28/04/2009 3:56 PM
                The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
                < #5.1.1>

    Should i change the smtp address to xxxyyy@domain.local?????
    LVL 5

    Accepted Solution


    sorry bout late reply.

    what outlook does is send to domain.local for local email addressess and not the full SMTP address.

    so lets say

    it was bob who was working for you, and left, now anna is getting bobs emails.

    anyone in the office that emails bob (internal email) will send to bob@domain.local and this is not a valid address as bob's account is now deleted along with the email address bob@domain.local.

    you can either
    a) give anna the bob@domain.local email address
    b) delete everyones autocomplete names in outlook for bob.

    i'm not quite sure 100% about the bob@domain.local email address will fix, but deleting the autocomplete name for bob in outlook for everyone will definately fix it.

    read above on how to delete the autocomplete name.


    Author Closing Comment

    Actually you are right. I figured it out myself and i found out that if you want to receive another person email address you need to enter both the address and the domain.local adress. Thanks dude atleast you lead me to the right direction.

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