Checkpoint VPNs and Virgin Broadband

Posted on 2009-04-29
Last Modified: 2013-11-16
We have recently changed our primary comms line from Globix to BT Flexnet at head office, but since this change users on Virgin Broadband connections cannot connect to our Checkpoint firewall via SecuRemote for VPN connections.

We also found users on Bulldog could also not connect to the firewall either - all other telcos appear to be ok.

Has anyone else found this and is there anything we can do/ask the ISPs to do?
Question by:CaringIT
    LVL 18

    Expert Comment

    First of all, have you updated the secure client sites to reflect the new IP that the CP Firewall has?

    Its reasonable to assume that as yopu now have a new ISP, you will also get a new IP for the main firewall.  As this has changed on the firewall, the change must also be reflected in the client.

    There are ways to edit a site, but it may be quicker and easier to create a new site for the new IP, connect into to it confirm it works, then delete the old site.

    Author Comment

    We have created new sites and the client connects, but not traffic flows between the client and the site.

    It is only these ISPs we have problems with since changing the line.
    LVL 18

    Accepted Solution

    OK, a couple of things to check here.

    1.  smartview tracker - look at it for logs for the dropped traffic, these can give useful info as to why the traffic is not being allowed
    2.  The desktop policy as pushed down to the secure client apps (seen in dashboard) - review this for any possible changes you may need, ie networks that the client can access etc.
    3.  In secure client itself, there are logs to show the dropped/permitted traffic. - review these as well to see why the traffic is being dropped and confirm that the full VPN connectivity is being established properly

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