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Sound issue with Vista laptop

Posted on 2009-04-29
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Last Modified: 2012-05-06
I have a Vista Basic laptop which has the most up to date sound drivers. The problem is that I get sound when playing music but not system sounds, nor when using IE, e.g. YouTube.

The Device Manager states that the Soundmax integrated HD sound is working correctly and enabled and I get sounds from the speakers when configuring through the Control Panel > 'Sound' applet. The device drivers are definately up to date, IE has 'play music in websites' etc ticked under Internet Options > Advanced.

When I try to play Windows sounds via the Sounds tab in Sound applet, there is no sound but when I copy one of the .wav files from the 'browse' cache to somewhere else, it plays fine in Media Player!

I've basically tried everything apart from reinstalling Windows.

This is driving me nuts - any help much appreciated. Thanks.
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Question by:CSHTech
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Expert Comment

by:burrcm
ID: 24259114
Have a look in bios. If there is an option to use digital/HD Audio or AC97, pick the latter. Then sound should be normal.

Chris B
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Author Comment

by:CSHTech
ID: 24259160
Thanks for the reply. Unfortunately there is no option for this in the BIOS for this machine.
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by:CSHTech
ID: 24259172
I suspect that it may be something to do with the Registry but I don't want to download the Registry hacks that are floating about the internet........
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LVL 28

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by:burrcm
ID: 24259216
Make and model of the machine?

Chris B
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Author Comment

by:CSHTech
ID: 24259523
It's a Toshiba Satellite Pro L40 laptop.
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CSHTech earned 0 total points
ID: 24262658
Thanks for your reply burrcm which was appreciated, but this is now resolved and this can go into the Knowledgebase.

For the benefit of anyone having the same problem (sounds when playing music but no sound in IE or System sounds) - I resolved it by going to the Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32. There I entered  a string called

wavemapper

and entered the value

msacm32.drv

As soon as I did this, I could hear system sounds immediately :-) If you don't, check that there is msacm32.drv in your C:\Windows\System32 folder. If not, search for it on your computer and copy it there (caution! there apparently is spyware called this so be careful where you get it from!).

I hope this helps someone and may save you the hours I spent trying to find a fix!
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by:burrcm
ID: 24268108
Good job.

Chris B
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