How do I restore an Inspiron 9400 to factory default

Posted on 2009-04-29
Last Modified: 2013-11-17
I am trying to restore an Inspiron 9400 to factory default.  It is running Vista Home Premium.  
I put the cd in, and boot from the cd.  All seems to go well until it does a reboot.  It stops at a screen indicating it is checking the computer and may take a few minutes.  It is frozen at this stage and can sit overnight and not proceed.
Question by:wilf_thorburn
    LVL 6

    Accepted Solution

    did you make a restore cd? I'd do at least a low level format before trying to install the O\s. If your restore cd is no good your gonna have to load it by hand. or perhaps get another restore cd from dell
    LVL 7

    Assisted Solution


    you can boot with a live cd like knoppix, and you'll able to backup important data, and see if there's a problem with any hardware part. after that you'd better install windows with a windows CD/DVD.

    Author Comment

    There is no data to be saved.  I can boot with an XP, delete and format the partition,  and install XP.  In my mind, that proves the harware etc are fine.  After doing that, I used the restore CD and have come back to exactly the same hang.  
    If I shut it down, It comes back to a do a user name.  I have allready put in the user, so cannot use that name again.  If I put in a second user, it seems to boot up, but now I have two users and only wanted one.
    Is there a way around this

    Author Comment

    The olnly solution I found was to boot with XP, delete the partition, format with XP, stop the machine, reboot with the Vista restore and restore.  I also had it plugged into the router for the final restore

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    As hardware bugs go, this is a strange one! I upgraded a laptop in December 2011 with a 512GB Crucial m4 2.5-inch/9.5mm SATA Solid State Drive (SSD), Crucial part number CT512M4SSD2: …
    Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
    how to add IIS SMTP to handle application/Scanner relays into office 365.
    Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now