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outlook 2007 contacting the server for information

I keep getting this message when try to open emails.  It lasts several seconds and stops all other activity with outlookl

anyone have a solution?
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Silver00666
Asked:
Silver00666
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1 Solution
 
David LeeCommented:
Hi, Silver00666.

Is Outlook configured to used Cached Exchange mode?  To check that

1.  Click Tools > Account Settings.
2.  At the Account Settings dialog-box, click the Change icon.
3.  At the Change E-mail Account dialog, is the box labeled "Use Cached Exchange Mode" checked?  If not, it should be.
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Silver00666Author Commented:
There is no box labeled ?Use Cached Exchange Mode" under Tools/Account Settings/Change Icon.

What Outlook are you looking at.  Mine is Outlook 2007.
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David LeeCommented:
Mine is Outlook 2007 also.  Is your mailbox on an Exchange server?
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Silver00666Author Commented:
No, it is on my desktop acting as standalone.
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David LeeCommented:
What sort of mail server is your mailbox on and how do you connect to it?
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Silver00666Author Commented:
I am hooked up to the internet with a cable modem.  My mailserver is Earthlink.net.

I really appreciate any help you can offer.

Many thanks
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David LeeCommented:
Are you using POP or IMAP?
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Silver00666Author Commented:
I am using POP.
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Silver00666Author Commented:
I am also using Outlook Connector for my Hotmail Accounts.  I believe they use MAPI.  I have been using this Add On for sometime and never had the problem before the reinstall.
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David LeeCommented:
I don't use Hotmail, but I believe it uses IMAP.  IMAP stores everything on the server and synchronizes periodically.  For messages I think it only downloads the headers and then downloads the full item when you open a message.  There should be an option in the Outlook Connector to download only headers or the full item.  If you set it to download the full item, then I believe you'll stop getting that message.  Sorry, since I don't use Hotmail I can't tell you exactly where that option is.
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Silver00666Author Commented:
Yes, I thought that might be the answer also.  I have always had Outlook Connector set to download the full item and I don't have any problems with Hotmail accounts, only with my Earthlink and Gmail accounts which are both POP.

Any other suggestions would be much appreciated.
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David LeeCommented:
Are you sure Gmail is POP?  I thought it used IMAP too.
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David LeeCommented:
I hit Submit too quickly.  Only an IMAP connection would contact the server for information.  POP accounts send on a schedule and download the full message.
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Silver00666Author Commented:
It happens on my POP accounts only.  Something is obviously wrong.  I have searched Google and can't find an answer there and several people are experiencing the same thing with their POP accounts.

I am at a loss.
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David LeeCommented:
I shouldn't have implied that POP accounts always download the full message.  I should have said that they typically download the full message.  POP accounts can be configured to download just headers.  Have you checked to see how they're set up?  You'll find that option under Tools > Send/Receive > Send/Receive Settings > Define Send/Receive Groups.
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Silver00666Author Commented:
Yes, I already double checked that.  The POP accounts are set to download complete item including attachments.
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David LeeCommented:
Sorry, I don't know what it could be.  You could try creating a new profile.  That cures an amazing number of problems.
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Silver00666Author Commented:
I might try that, but am not familiar with the procedure.  Do I create a new Outlook data file?  How do I get my old profile info and settings to the new?  Can I then delete the old profile?

Thanks for any help.
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David LeeCommented:
To create a new profile

1.  Open the Control Panel
2.  Double-click the Mail icon
3.  Click the Show Profiles button
4.  Click the Add button

Assuming that by "data file" you mean a .pst file, then there's no need to create a new one.  Creating a new profile is like configuring Outlook from scratch.  There's no way to copy the info and settings.  Although I recommend that you make a backup copy of the .pst file before doing this the data in the .pst file should NOT be affected.  You can delete the old profile once you've reconfigured everything.  
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Silver00666Author Commented:
I did a complete reinstall of Office plus Office SP2.  Everything seems to be ok now.

Thanks for your help.
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Silver00666Author Commented:
I did a complete reinstall instead of adding a new profile.  I also had an earlier SP2 Outlook upgrade in my .pst folder which I removed.  Everything seems to be OK now.
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David LeeCommented:
Good.  You're welcome.
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Silver00666Author Commented:
I WAS WRONG!!  The reinstall did not work.  The dreaded message is back and it completely hangs outlook for up to 3 minutes.  It happens when I get new emails and open them.

Very strange and what is amazing is that it appears that others have had the same problem and no one, according to Google, has come up with a solution.

This is very irritating.
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Darwins_BeeCommented:
We have seen the message "contacting the server for information" in both Word and in Outlook messages formatted in html.  Typically, we have found an outside sender of a document or message has hyperlinked their company logo, or some such thing, to their own share drive.

 Both Outlook and Word try to load the hyperlinked object, but, of course, they cannot.  In Word the solution is to hit the Esc key (or delete the object). In Outlook, ask the sender to use a properly formatted signature without hyperlinking objects.
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