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Outlook - Exchange- Usage of rules and alerts- Secondary box

Let's define the problem:

We are in an Microsoft exchange environment.
I have a mail box (MB1) that has to be monitored and every message has to be automaticly acknowledged by a message send back to the sender.

That box is attached to the another main account (MB2). It seems that I cannot define a specific rule for what is a secondary box (MB1) account.

I want to know if it is possible to define a rule specific to the secondary box (MB1).

Thanks
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huogas
Asked:
huogas
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1 Solution
 
GWMerrellCommented:
If the server side rule is created under Outlook, then the awnser to your question is yes.
Have you tried this yet?
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huogasAuthor Commented:
Thanks for this answer.
Are you saying that a server side rule could be created specificly for that box to automaticly send an acknowledge answer to the sender ?
If yes, could you be more specific ?
Thanks,
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GWMerrellCommented:
It can send to that sender, once. If you are looking for a repeating acknowldgement to the same sender, then a different option may need to be approached. A single reply option can be accomplished using an Out of Office Reply.
or
You could also setup a server side rule for that mailbox to "when messages arrive, reply using a specific template". Then create the template that meets your acknowledgement needs.
 
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huogasAuthor Commented:
Yes, a repeating acknowledment has to be send to the same sender.
"You could also setup a server side rule for that mailbox to "when messages arrive, reply using a specific template". Then create the template that meets your acknowledgement needs. "
That`s what I`m looking for but you have to remember that this is a "secondary box"  (MB1) monitored by someone that main box (MB2) is another box.
The whole question is: how can I attach a rule specific to the "secondary box" without affecting the main box (MB2) ?
Thanks
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GWMerrellCommented:
Unless I don't understand...  All you need to do it Log into the secondary Mailbox, setup the rule as explained above and you are in buisness.
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huogasAuthor Commented:
I may be the one who doesn`t understand...
I know how I can log on into an account, but how can I login into a mailbox ?
The 3 blocks are:
  • 1 "Secondary" mail box MB1
  • 1 Primary mail box MB2
  • 1 Login account
Thanks
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GWMerrellCommented:
How do you have your  "Secondary" mail box MB1 setup to not have it's own associated account?
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huogasAuthor Commented:
Thanks.  I have now a better understanding.
Now...
"when messages arrive, reply using a specific template".
seems to be a client side rule.
Is it possible to define a server side rule ?
Thanks
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GWMerrellCommented:
If it is a client side settings, I may have chosen the wrong one. I woudl suggest looking acount atthe different options within Rules to find the one that will meet your needs.
 
Enable them and then test.  :)
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huogasAuthor Commented:
Thanks again.
The basic request is to automaticly send an aknowledgement to the sender, even when the client side is off.
Therefore we need a server side rule ... and  I`m quite surprise to see that it doesn`t seem to exist something to do that.
Anything else to search for ?
Thanks.
 
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huogasAuthor Commented:
http://support.microsoft.com/kb/291956/en-us
This article describes the process.
 

How to Define a Rule to Send an Automatic Reply
On the Tools menu, click Rules Wizard.
In the Rules Wizard dialog box, click New.
Under Which type of rule do you want to create, click the Check messages when they arrive check box, and then click Next.
Under Which condition(s) do you want to check, click to select the Sent Only To Me check box, or any other criteria that you want, and then click Next.
Under What do you want to do with the message, click to select the have server reply using a specific message check box.
Under Rule Description, click the underlined phrase a specific message. If this is the first time that you have created a server-side rule, click Yes when you receive the following prompt: 
You are creating a rule that will be incompatible with versions of Outlook earlier than Outlook 2000. If you create this rule, you cannot use your rules with Outlook 98 and earlier versions. For more information, search for help on "Upgrading Rules." Are you sure you want to create this rule 
NOTE: This prompt only occurs once. If you use these steps again, you will not receive this prompt.
In the Rule Description, click a specific message.
In the untitled message View menu, type the subject and the message body that you want to be sent, and then click Save and Close.
Complete the Rule Wizard instructions, click Finish and then click OK.
NOTE: Outlook does not have to be running for the Rules Wizard to automatically reply with a specific message. Also, you can configure Outlook to periodically check for new messages, and to hang up when it has completed sending and receiving messages.

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