asked on

Outlook - Exchange- Usage of rules and alerts- Secondary box

Let's define the problem:

We are in an Microsoft exchange environment.
I have a mail box (MB1) that has to be monitored and every message has to be automaticly acknowledged by a message send back to the sender.

That box is attached to the another main account (MB2). It seems that I cannot define a specific rule for what is a secondary box (MB1) account.

I want to know if it is possible to define a rule specific to the secondary box (MB1).

Thanks

GWMerrell

If the server side rule is created under Outlook, then the awnser to your question is yes.
Have you tried this yet?

huogas

ASKER

Thanks for this answer.
Are you saying that a server side rule could be created specificly for that box to automaticly send an acknowledge answer to the sender ?
If yes, could you be more specific ?
Thanks,

GWMerrell

It can send to that sender, once. If you are looking for a repeating acknowldgement to the same sender, then a different option may need to be approached. A single reply option can be accomplished using an Out of Office Reply.
or
You could also setup a server side rule for that mailbox to "when messages arrive, reply using a specific template". Then create the template that meets your acknowledgement needs.

huogas

ASKER

Yes, a repeating acknowledment has to be send to the same sender.

"You could also setup a server side rule for that mailbox to "when messages arrive, reply using a specific template". Then create the template that meets your acknowledgement needs. "

That`s what I`m looking for but you have to remember that this is a "secondary box" (MB1) monitored by someone that main box (MB2) is another box.
The whole question is: how can I attach a rule specific to the "secondary box" without affecting the main box (MB2) ?
Thanks

GWMerrell

Unless I don't understand... All you need to do it Log into the secondary Mailbox, setup the rule as explained above and you are in buisness.

huogas

ASKER

I may be the one who doesn`t understand...
I know how I can log on into an account, but how can I login into a mailbox ?
The 3 blocks are:

1 "Secondary" mail box MB1
1 Primary mail box MB2
1 Login account

Thanks

GWMerrell

How do you have your "Secondary" mail box MB1 setup to not have it's own associated account?

huogas

ASKER

Thanks. I have now a better understanding.
Now...

"when messages arrive, reply using a specific template".

seems to be a client side rule.
Is it possible to define a server side rule ?
Thanks

GWMerrell

If it is a client side settings, I may have chosen the wrong one. I woudl suggest looking acount atthe different options within Rules to find the one that will meet your needs.

Enable them and then test. :)

huogas

ASKER

Thanks again.
The basic request is to automaticly send an aknowledgement to the sender, even when the client side is off.
Therefore we need a server side rule ... and I`m quite surprise to see that it doesn`t seem to exist something to do that.
Anything else to search for ?
Thanks.

ASKER CERTIFIED SOLUTION

huogas

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial