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Insufficient Permissions on crm 4.0

Posted on 2009-04-29
Medium Priority
Last Modified: 2012-05-06
Just installed CRM 4.0 (not live yet). Although I can get in OK none of the users can. I have admin permissions to the server and database and they don't so this could be the problem but I am unsure where to start looking.
Question by:dontelimpike
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Expert Comment

ID: 24261841
When you create users in CRM you also need to assign them Security Roles.

Go to Settings > Administration > Users > Highlight the User > Click on the More Actions menu > Select Manage Roles > Select the relevant Security Roles.

This should solve the problem.

Author Comment

ID: 24261985
The users are a member of a created role called HBC Standard User.  I have taken myself out of the administrator role and put myself into the HBC Standard User role but it still works for me and not for the users

Accepted Solution

stacko111 earned 2000 total points
ID: 24262057
So this is a custom security role then. I actually had the same problem and managed to solve it but unfortunately I'm not sure what solved it.

There are two things you could try:

1. Give the affected users the administration role, publish then remove it again. I think there is a little bug with custom security roles, giving them a system one could fix it. If it doesn't work try...
2. In the affected role configuration, find the Business Management tab find User configuration, enable Create, Read & Write at least at the user level.

I got mine to work eventually - actually one other thing that I tried was recreating the user - I would only recommend trying that as a last resort though.

Hope this helps

Author Closing Comment

ID: 31575997
That worked fine - thanks very much

Author Comment

ID: 24270128
Gave the role admin permissions and then took them away. It worked.  Like you say, it seems to be a little bug in SQL server.

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