• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 420
  • Last Modified:

Remote Desktop Connection issues - advanced

Hello experts,

I have used MSTSC to connect to my office computer from home for two years. Now for some reason when I click Connect all I get is a black screen with the remote desktop bar at the top of the screen.

CTRL + ALT + END has no effect
All settings for rdp are configured correctly
I have disabled bitmap caching
I have tried adjusting the MTU
I have reinstalled the rdp client on both ends
firewall has port 3389 open for my internal LAN
remote desktop is enabled
user is configured to have access for rdp
like I said, this worked for over two years now I just get this black screen.

This is driving me crazy.

Another RDP issue I am having is on another desktop at work. Whenever a remote session is attempted to the computer, it does nothing. The rdp connection window simply flashes briefly, as if it tries to intiate a connection. I get no error, nothing. I can repeatedly press Connect, the fllash I mentioned lasts less than half a second. I have tried connecting by host name and IP with the same result.

These are both high priority issues as it prevents me and another worker from initiating remote desktop sessions to our office computers.
I do not want to use VNC or another program, I wish to solve the underlying problem. Max points assigned. Let's figure this out!
0
CoSmismgr
Asked:
CoSmismgr
  • 5
  • 4
  • 4
1 Solution
 
snusgubbenCommented:
On the second case I would recomend you to do a roll-back og the videocard driver. If RDP then works I would download the latest driver from the PC-manufactor. Not the videocard driver.

On the first case I would try the same, but it's less likely it will solve the problems as the second case.


SG
0
 
samwickCommented:
Have you restarted the computer that you are trying to RDC into and try it?
0
 
CoSmismgrAuthor Commented:
I'll try the driver rollback soon. Yes, I have restarted both computers. That's always the first thing I do :)
0
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 
samwickCommented:
Did you udate any programs or were there any windows updates since the last time you succesfully used the RDC? Could be a bad update.
0
 
snusgubbenCommented:
Sorry, got a typo:

If RDP then works I would download the latest driver from the PC-manufactor. Not the videocard driver.

Should be:

If RDP then works I would download the latest driver from the PC-manufactor. Not the videocard VENDOR.


SG
0
 
samwickCommented:
Also check the screen resolution  or the screen saver running.
0
 
CoSmismgrAuthor Commented:
samwick:Did you udate any programs or were there any windows updates since the last time you succesfully used the RDC? Could be a bad update.
     I recently installed SP3 on the computer at home which I use to initiate the RDC to the office pc that is giving the black screen. I'll roll it back to SP2 when I can and see if it makes a difference.

samwick:Also check the screen resolution  or the screen saver running.
     I checked the resolution settings under the experience tab in the rdp console, it's set the same as the host. What would I check on the screensaver? I use the Windows XP screensaver and the only change from default is a domain policy that enforces a 30-minute setting.

snusgubben, I was thinking about the driver rollback and seeing as how the PC that is experiencing the second issue is brand new, I don't think there is a previous driver to rollback to, but I will know once I get a chance to look at it.

0
 
snusgubbenCommented:
If you can't rollback, uninstall it (you will still be able to run a 800x600 resolution).


SG
0
 
samwickCommented:
Sometimes, if the the screen saver is on it gives a blank screen on the RDC. I've seen somewhere that the max screen resolution on the PC's should be (1600x1200).
0
 
CoSmismgrAuthor Commented:
Well, today I remoted in to work thinking I would see the black screen, but it worked! I didn't uninstall SP3 or make any other changes so I was shocked when it worked because the black screen plagued me for almost a week.  The second issue is still a problem though. I have not yet uninstalled the video driver, I plan to do that tomorrow or maybe Monday. Any other ideas in the meantime?
0
 
snusgubbenCommented:
I don't think there is any need of further advices :)
0
 
CoSmismgrAuthor Commented:
The video driver/settings did not make a difference. I have uninstalled/reinstalled SP3 with no luck. I am thinking of reformat the system and narrow it down one thing at a time as I have no other ideas. Anyone else?
0
 
CoSmismgrAuthor Commented:
I was wrong about the video drivers, I read what you wrote and tried it, and it solved the problem. I downloaded a new driver from Dell and woilah! Thank you very much
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 5
  • 4
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now