For certain users, RDP logs into a blank screen. How can I fix?

Posted on 2009-04-29
Last Modified: 2013-11-21
Occasionally, when people login to the terminal server (Standard Server 2003, SP2), they are presented with nothing but a blank screen. This has happened for three users only in a 25-person network. They are logging in from a thin client, but when this happens I login to their profile from a computer (with RDP) and get the same result.

Their session does not appear under Computer Management -> System Tools -> Shared Folders -> Sessions, so I can't just reset the session. If I restart the server, then they can login again, but I don't want to have to do that every time.

The only errors in the event logs related to terminal services are complaints that certain printer drivers are not available.

How can I find out what is causing this problem, and fix it?

Many thanks!
Question by:NRTCF
    LVL 6

    Accepted Solution

    so they log in and work ok then step away for awhile it goes to disconneted adn they come back and its a blank screen is that correct?  on your ts box when you hit crtl-alt-del do you see their sessions under the users tab?

    Author Comment

    No, they logoff and then the next morning they login to a blank screen.

    The users tab DID have her session, thank you! So I logged her off from there then she was able to login. Any idea why that would happen?
    LVL 6

    Expert Comment

    the session is not ended so the server wants to start another one with the same name. i take it your not allowing them to rejoin a previous session.

    Author Comment

    But it works for everybody else. Where is that setting located?

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