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For certain users, RDP logs into a blank screen. How can I fix?
Occasionally, when people login to the terminal server (Standard Server 2003, SP2), they are presented with nothing but a blank screen. This has happened for three users only in a 25-person network. They are logging in from a thin client, but when this happens I login to their profile from a computer (with RDP) and get the same result.
Their session does not appear under Computer Management -> System Tools -> Shared Folders -> Sessions, so I can't just reset the session. If I restart the server, then they can login again, but I don't want to have to do that every time.
The only errors in the event logs related to terminal services are complaints that certain printer drivers are not available.
How can I find out what is causing this problem, and fix it?
Many thanks!
Their session does not appear under Computer Management -> System Tools -> Shared Folders -> Sessions, so I can't just reset the session. If I restart the server, then they can login again, but I don't want to have to do that every time.
The only errors in the event logs related to terminal services are complaints that certain printer drivers are not available.
How can I find out what is causing this problem, and fix it?
Many thanks!
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the session is not ended so the server wants to start another one with the same name. i take it your not allowing them to rejoin a previous session.
ASKER
But it works for everybody else. Where is that setting located?
ASKER
The users tab DID have her session, thank you! So I logged her off from there then she was able to login. Any idea why that would happen?