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Henschel

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Emails not being removed from Blackberry when moved to active Inbox folders or archived folders in Outlook on desktop.

We just installed Blackberry Professional Software, not Blackberry Enterprise Server, to use with our Exchange Server. We have four Blackberry users. The problem we are noticing is if an email is moved into a folder in Oultook or to an archived folder in Outlook, the email still stays in the handheld Messages. The only way to get rid of these messages is to manually delete the message on the handheld. These messages are taking up a lot of room on the handheld. Any assistance would be greatly appreciated.
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Gary Cutri
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Hi, you need to enable Hard Delete Reconciliation:

1. Open the BlackBerry Professional Manager.
2. Select the Home tab.
3. Click Server Properties.
4. Select Messaging.
5. Set Hard Deletes Reconciliation to True.
6. (Optional) In the Performance section, change the value of the Message State Database Size field to the number of messages you want to track for hard delete support (the maximum is 1000).
7. Restart the BlackBerry Enterprise Server services.
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Gary Cutri
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P.S. This will only reconcile future hard deletes or moves to PST files or archives
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Henschel

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So if the hard delete is enabled, and the message is still being tracked and the message is moved to a .pst file in outlook it should theoretically be removed from the device?

Trying to establish the user expectation.
That is correct.