Emails not being removed from Blackberry when moved to active Inbox folders or archived folders in Outlook on desktop.

Posted on 2009-04-29
Last Modified: 2012-05-06
We just installed Blackberry Professional Software, not Blackberry Enterprise Server, to use with our Exchange Server. We have four Blackberry users. The problem we are noticing is if an email is moved into a folder in Oultook or to an archived folder in Outlook, the email still stays in the handheld Messages. The only way to get rid of these messages is to manually delete the message on the handheld. These messages are taking up a lot of room on the handheld. Any assistance would be greatly appreciated.
Question by:Henschel
    LVL 26

    Expert Comment

    by:Gary Cutri
    Hi, you need to enable Hard Delete Reconciliation:

    1. Open the BlackBerry Professional Manager.
    2. Select the Home tab.
    3. Click Server Properties.
    4. Select Messaging.
    5. Set Hard Deletes Reconciliation to True.
    6. (Optional) In the Performance section, change the value of the Message State Database Size field to the number of messages you want to track for hard delete support (the maximum is 1000).
    7. Restart the BlackBerry Enterprise Server services.
    LVL 26

    Accepted Solution

    From KB: KB04853

    In BlackBerry Enterprise Server software version 4.1, Hard Deletes Reconciliation can be enabled so that email messages permanently deleted in Microsoft Outlook are removed from the email message list on the BlackBerry smartphone. This feature is disabled by default.

    The support for hard deletes uses a Message State Database stored in the computer memory. This database is enabled by default even if the Hard Deletes Reconciliation feature is disabled. By default, the last 100 email messages are tracked for hard delete support in the Message State Database. This number can be changed.

    The Message State Database may be reset so that email messages redirected to a BlackBerry smartphone during a previous BlackBerry Enterprise Server session will not be deleted, even if they are hard deleted in the BlackBerry smartphone user's mailbox. Any of the following actions will reset the Message State Database:

    1. Either of the BlackBerry Enterprise Server or BlackBerry Profesional Software are restarted.
    2. The BlackBerry smartphone user is moved to another BlackBerry Enterprise Server or BlackBerry Professional Software.
    3. The BlackBerry smartphone user's mailbox is moved to another Microsoft Exchange Server.
    4. The BlackBerry Enterprise Server administrator sends a Reload User command from BlackBerry Manager.
    LVL 26

    Expert Comment

    by:Gary Cutri
    P.S. This will only reconcile future hard deletes or moves to PST files or archives
    LVL 1

    Author Comment

    So if the hard delete is enabled, and the message is still being tracked and the message is moved to a .pst file in outlook it should theoretically be removed from the device?

    Trying to establish the user expectation.
    LVL 26

    Expert Comment

    by:Gary Cutri
    That is correct.

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