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backup exec notifications

we have a windows 2003 server with exchange 2003 running with GFI Antispam software. Sometime this week, the Backup Exec software stopped sending messages to two users who get the backup reports. Not only that, at the same time, the copier which has scan to email on it, also quit sending the scanned documents to email addresses.
I've checked the GFI MailEssential settings and have turned on all of the logs but there is no indication that the messages are being deleted. I'm not sure where they are going

The only other place to look is with Exchange but I don't know which log file to turn on to see if they are even getting to exchange.
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johnbowden
Asked:
johnbowden
1 Solution
 
Steven WellsSystems AdministratorCommented:
Has anything changed recently?

The best way to check would be the message tracking logs.

You need to ensure message tracking is turned on, then you can use the message tracking tool within exchange manager.
This will show if the emails are actually hitting exchange.
It sounds like it could be authentication ie, have you disabled anoymouse relay from your exchange (or has your antispam solution turned something on? that is blocking this type of emails?

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TonyStCommented:
I used to run Backup Exec also.  I had the same problem in the Email notifications just Stopped!  All the settings were correct, nothing I could detect. The only thing I could trace that changed was the last Service pack update to the Server.  No errors anywhere and Tech Support was useless.  I ended up removing Backup Exec and replacing it with BackupAssist.  Works better,Easier to use,  reports are fantastic, and compared to Backup Exec it's stupidly Cheap.
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johnbowdenAuthor Commented:
I don't think it's just Backup Exec because our Scan To Email isn't working now either
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