"The installation of this package failed." when installing MS Office 2007 SP2 on Server 2003 SP2 Terminal Server

Posted on 2009-04-29
Last Modified: 2012-05-06
"The installation of this package failed." when installing MS Office 2007 SP2 on Server 2003 SP2 Terminal Server.

I have re-installed Windows Installer 4.5 and same result.

I am stumped.  Any solutions?
Question by:dlmerrill
    LVL 89

    Expert Comment

    by:John Hurst
    I downloaded SP2 this morning and installed it on my Vista computer. It is a very large file (over 300Mb) and took about 1/2 hour to install (very fast computer).

    Did you trying re-downloading the service pack (maybe the download was bad)?
    Did it fail at the very beginning? or after some time trying to install?
    ... Thinkpads_User
    LVL 46

    Expert Comment

    Are you logged in as administrator?

    Author Comment

    I am logged-in as Administrator and the setup progress bar progresses slowly for the first ~35%/5 minutes, and then it rapidly finishes and I get the failed installation message.  I have successfully installed the same file on XP and Vista workstations on the network.

    I am thinking it has something to do with the Remote Desktop Users profiles regarding the Office installation... But then again, Microsoft has not posted anything of use that I can find.  

    Expert Comment

    I'm going to chime in here and say I'm experiencing the same problem. WSUS told me this morning that it failed to install over the weekend, so I jumped onto the box and manually kicked it off; only to get a progress bar for a while and then a window offering to send an Error Report.
    As you, I'm logged in as an Administrator (Domain).

    Accepted Solution

    I have successfully installed SP2.  I spoke with Microsoft Support - this is a known issue.  There is a hotfix for this which will allow Server 2003 to apply a patch of this size.  

    If you look in your Event Viewer, you will see the error regarding the MsiInstaller: Event Type:      Error
    Event Source:      MsiInstaller
    Event Category:      None
    Event ID:      1008
    Date:            5/3/2009
    Time:            2:12:29 PM
    User:            SMD\Administrator
    Computer:      SMDSERVER
    The installation of C:\WINDOWS\SoftwareDistribution\Download\50774c64172b10d3cde8ac397e040f32\img\mainwwsp2.MSP is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

    For more information, see Help and Support Center at

    You can download the appropriate patch here:

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