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XP Network Printer

Hi, been looking high and low for solution to this to no avail so apologies if it's come up before. I've setup a Dell network printer onto a small network with XP Pro and Vista machines. The XP machine has suddenly decided not to print to the printer anymore.. always giving the dialog "Network printer is Busy, currently printing another document. Cancel or Continue to wait)"
Obviously I've checked the print queue, cleared it if necessary, tried rebooting etc.
Anyone have any ideas please? The printer is a Dell 968 AIO if that bears any particular relevance? The Event log doesn't give me any useful information either.
Thanks in advance.
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nigelr99
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nigelr99
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1 Solution
 
PeteJThomasCommented:
Is the print queue on some kind of 'print server' that is used to connect the queue to the clients?

Or does each client have it's own local queue set up?

Have you tried deleting/recreating the port itself? (assuming it's just a standard TCP/IP port)?

Pete
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nigelr99Author Commented:
Hi. Think each client has it's own print queue, the vista machine prints fine. I'll try re-creating the port as suggested and get back.
Thanks.
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PeteJThomasCommented:
Yes, especially if they use local queues, makes the suggestion even more valid, if that makes sense.

Just literally move the queue to a different port (don't think it will allow you to delete the port whilst it's still assigned to that queue), delete the old port, recreate it identically, then reassign the queue to it.

Hopefully that'll sort it. :)

Pete
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nigelr99Author Commented:
Had another look at this today - deleted existing Dell port, recreated a std TCPIP port but still had a similar message. I then uninstalled the Dell software completely, rebooted and installed again. Exactly the same error when trying to print the first test page. The Dell software finds the printer on the network without any issues.
Is there something in the spooler / system services I can look at? It's frustrating when it was working perfectly for a while and now it's not!
Thanks
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PeteJThomasCommented:
Ok, firstly, are there any other printers you can test to? i.e. Can this PC print to any other printers?

You can try running sfc /scannow from the "run" dialogue and see if there is maybe a problem with the spooler dlls or something? Though I would expect you wouldn't even be able to start the service if that were the case. However it's worth a try! :) You'll need the XP install CD to hand though...

And it may also be worth testing by connecting the queue on another PC (from the problem PC) and trying to print to it that way... Sort of creating a temporary print server for troubleshooting! You would need to share the queue on the target PC first, then just map to it from the problem one.

And finally, remove the driver itself (Go into Start > Printers & Faxes > File > Server Properties > Drivers tab. Locate the driver for this printer, remove it completely from here, and then reinstall it again. Sometimes uninstalling the software doesn't actually remove the driver from the system...

Let me know if anything above helps?

Pete
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PeteJThomasCommented:
Oh and check c:\windows\system32\spooler\printers folder and make sure it's empty. If not, see if you can delete everything in it...

Pete
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nigelr99Author Commented:
Thanks Pete. Sorry, haven't had a chance to re-test for a few days.
I tried your suggestions (except XP disk still be located!) and all still the same. I shared the printer on the Vista machine and connected without issue from the XP machine which now prints fine this way. An ugly but temporary solution. I guess this proves it's unquestionably an xp machine problem.
Not sure what else to try apart from the sfc command you suggested earlier when xp disk is found -  probably put in a very safe place.

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nigelr99Author Commented:
Thanks for your help on this. Much appreciated.
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PeteJThomasCommented:
You're welcome, I hope it helped in some way!
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