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One PC with Outlook 2007 displays my custom form strangely

Posted on 2009-04-30
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Last Modified: 2012-05-06
I wrote a custom Task form several years ago with Outlook 2003. It has worked fine for several Outlook 2007 users over the past year, also. I recently updated the design using Outlook 2007.

Yesterday I installed a new copy of Outlook 2007 on a new PC with Office 2007 Student Edition. My custom form displays strangely now. Some of the fields, especially near the bottom of the form don't display at all -- instead I have a blank screen background. Some of the fields are partially on top of other fields.

The first attachment is a screenshot of the form on my computer.
The second attachment is a screenshot of the form displayed on the computer with the problem.

I've got all the latest Microsoft Updates installed on all the computers.

Any ideas how to get this form to display properly?
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Question by:GordonPrince
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Author Comment

by:GordonPrince
ID: 24268824
In the attachments, the [Personal Interview] section in the middle of the faulty display of the custom form is supposed to be below the Comments/Summary field.
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Expert Comment

by:apache09
ID: 24276636
Try using the old form on this same computer, and see what it looks like.
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Author Comment

by:GordonPrince
ID: 24286543
I removed Outlook 2007 and installed Outlook 2003, which seems to be working fine. I think I'll leave it at that.
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Author Comment

by:GordonPrince
ID: 24287545
Here are example screen shots.
Attach1.jpg
Attach2.jpg
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Expert Comment

by:apache09
ID: 24350863
As it would turn out:
Not all 2003 custom Forms are 2007 compatible. (Probably Most of the are not)

Glad you found a solution that worked for you.

Dont forget to close this discussion by accepting the appropriate solution(s)
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GordonPrince earned 0 total points
ID: 24498271
I came across a PC for which the form was working for months, then it stopped working this week. Apparently Office 2007 SP2 was what broke it. I installed Office 2007 SP2 and my development system and it stopped working there, too. But it design mode, the fields were laid out incorrectly. I fixed it there, published it, now it works for everyone.
So I'd say there was something in Outlook 2007 SP1 that got changed by SP2 and that's what caused the problem.
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