SBS 2003 Exchange folder in public folders missing in Outlook?
Posted on 2009-04-30
A user announced that they could not find some emails they had sent and received over a year ago. They said it was possible they could have moved the emails to a folder in public folders for that subject. Unfortunately that folder does not seem to exist, at least from a client using Outlook 2003 or 2007.
I did some further investigation and went into the Exchange System Manager and drilled down to Public Folders in the Public Folder Store.
I was browsing the folders and can see a folder titled with the subject of the emails we're looking for. It must be the folder with all the emails in! However I can't see it in outlook at all! All the other folders seem visible but it's possible others are missing too, what could have caused this and why is it visible in exchange but not outlook? Is there a way I can get to this folder without recovering the public folders from an old backup.
Another thing worth mentioning is that in exchange system manager all the folders have today's date shown as the last access time, I'm guessing this is because I have been searching through them all today from outlook using the find tool, however the folder in question is the only one showing a last access time of over a year ago! As if outlook can see the folder while searching also.
Please help me fix this phenomenon, we desperately need those emails.